The pool close too early...

Liked: Very clean beautiful room great facility.
Disliked: Pool hours

Would stay here again

Good

Bad

Disliked: The staff were very unfriendly, unwelcoming. The place was not very accommodating for how much money you pay to stay there. Not worth it. They make it very clear that they don?t prefer certain people staying there. My fiancé was racially profiled in the lobby while looking for his room key after getting our bags out in the pouring rain. Very sad, would never recommend this place to anyone I know, there are better places.

Don?t waste your money. Stay...

Liked: I?ve stayed at The Element several times now. Over the last two years, I?ve watched it go from the highest quality hotel experience to a pretty mediocre, overpriced (for what you get) stay. I?m sad to report I liked very little about this experience, and I won?t be returning.
Disliked: The bathroom wasn?t thoroughly cleaned (one of the 2 towels they provided had black stains on it), the floor of the shower was worn down, and there was visible dust and crumbs littered around the room. ?Breakfast? was a regular coffee (no additives) and one pastry from the hotel cafe (with no options for guests with allergies). My partner and I were woken up 3-4 time throughout the night by screaming party girls running down the hall and by the sound of pipes clanging from the floor above (...at 3 a.m.) Also, the employees working the front desk for check-in just had the worst attitude that made us feel like we wanted to leave from the get-go. The *only* redeeming part of the experience was the valet ? the employees there were kind, and prompt with their service.

Good

Liked: Closeness to downtown and the greyhound station.
Disliked: The breakfast was very small for the money we pay. Also, there was no housekeeping throughout our 3 nights stay there.

The room, amenities and staff...

Liked: I absolutely LOVED the friendliness of the staff. Everyone from the valet attendants, to the security guards in the hall - to the staff in the restaurant - to the gentlemen that came to service the toilet in my room - absolutely superb!
Disliked: The only thing I didn't like, was the fact that the toilet ran constantly. It wasn't loud and I could drown it out with the tv but when I paid attention, it was a bit annoying. The gentlemen who came to take care of it came promptly but were unable to locate the parts to fix it. The seal around the bottom of the toilet was leaking. So every 2 hours or so, I had to dry it up. But I'm not a complainer and in this trying times, I just wanted to relax and not have anyone make a big stink about anything.

Superb

Liked: Beautiful bathroom, sliding door awesome, I think lots of space. Felt very comfy and open.
Disliked: Took a long time for the shower to get hot, by the time it got fixed, I was checking out.

Exceptional