Pleasant

Wkbt be back

Liked: Staff nice property beautiful
Disliked: This is 3rd visit in which a bathing suit was removed from our room. This time they were initially defensive & then said security found it but it was only the bikini top. Then they said they found the missing bottom, we waited at desk 15 minutes only to receive another bathing suit top. I had to point out why they should at least apologize bc each person blamed someone else in order to finally get an apology & only after I complained to HQ first.

It was ok, To expensive...

Liked: The pool and pool staff were great, the grounds were pretty and well kept. Cleaning staff did a great job. Easy check in and check out.
Disliked: There is no one to help unloading and loading luggage. The parking lot is very dark, hard to find your room the first time. The blow dryer was broken in the room, there were 4 people in the room (the hotel was aware at time of reservation and check in) only 2 bottles of water and 2 towels and wash cloths. We went to the restaurant bar and there were bugs in the margaritas. When we brought it to the bartenders attention (finally) he did replace with different drinks but did not speak to us at all. He seemed as though he didn't want us or any one else in the bar. He just wanted to leave, and yes we were still charged for our drinks. Not the ones with bugs but the replacement. We did not go back to the bar the rest of the time we were there.

Not worth the $

Liked: Beautiful location and view of the mountains. The Hotel itself was not bad.
Disliked: The pool was full of screaming kids. If you want a peaceful adult experience go somewhere else. If you want to sit by the pool and watch your kids play it is an expensive way to do that.

Disliked: Over charge

My stay was disappointing

Liked: I love the property and the surroundings
Disliked: The staff is terrible. They treat guests like crap especially if you?re not there for days on end. My husband and I never get any time away so this was special for us, the staff seems to hate their jobs and they take it out on their guests.

Superb

Disliked: My view looked on parking lot.

Exceptional

Liked: Everything was beautiful

It was a very beautiful...

Liked: We had a wonderful stay. My room request was made upon arrival. Our friendly waiter, George, kept us happy with all that we asked for during our day at their huge pool! The Cold Springs was a real treat during the hot day by the pool. There were plenty of chairs and umbrellas, although to be clear, we were there on a Sun & Mon. in July! The only negative was that the restaurant we wanted to eat at was closed both Sunday and Monday nights. The price for their food was extremely pricey, as well as at the Hilton breakfast buffet. Almost $30 pp. Not for us. There are many good places to eat close by. All in all it was a very nice, enjoyable place to stay!
Disliked: The only negatives was that the restaurant we wanted to eat at was closed both Sunday and Monday nights. The price for their food was extremely pricey, as well as at the Hilton breakfast buffet. Almost $30 pp. Not for us. Also, it would be nice to have extra pillows in the room.