El Conquistador Tucson A Hilton Resort

Exceptional

Liked: It was slow and our kids enjoyed the water slide without being crowded
Disliked: My wife had an issue with rude attitude from the front desk our first morning there. Her room key was not working and front desk girl was annoyed that it wasn’t working. Wife had to ask multiple times to please reprogram key.

Exceptional

Very good for our large...

Liked: Good
Disliked: Slightly tired looking decor

You have a beautiful property,...

Liked: The location and the service staff was exceptional!
Disliked: The rooms were outdated, dirty as there was dust everywhere. Just like last year but even worse there were less lounge chairs and less umbrellas. Everyone was complaining. You shouldn’t have to get down to the pool at 6 AM to reserve a chair sitting on the grass. The first day at my age is not an option. Overall Very disappointed. I will pay more money and stay at the Ritz next year. You guys are going to lose a lot of business. I spoke too many patrons that it was their first time there and they won’t be back. You have a beautiful property, but horrible accommodations. Definitely way below standards for a resort. Excellent service staff the management doesn’t seem to really care how people’s experience is. You don’t really see them until there’s a problem just like last year the hopes that the place would improve it did not it actually was worse. On a Fourth of July holiday you would think that the Hilton would want to make a great impression. I was surprised that people were allowed to bring their own alcohol to the pool area. There is zero security. Anyone could walk in there and your restaurant again the service staff was amazing. However the restaurant should be open until 10 PM as people want to watch the fireworks and not have to be rushed to eat dinner and miss the fireworks. The kids enjoyed the festivities.

Bad

Disliked: The shower knob was broke. To the shower so we had to struggle to turn the water on . The restroom faucet was leaking and it looked Ike mold on the wall . Also we tried to order room service at 530 pm and was told no because they was no time to put in the order

Passable

Great getaway for adults and...

Liked: The landscape is spectacular makes you feel like I’m on a beach. The swimming pools are well maintained throughout the day.
Disliked: My room was still dirty from the prior guest. Mirrors and windows were not clean and the bathroom had hair.

Relaxing

Liked: It had a beautiful view and everything was just perfect
Disliked: They need to update their tvs

Love the place I will...

Liked: Love the location and the staff is always top notch
Disliked: The pool was pretty dirty. The bottom had lots of debris and dirt