Edgewater Lodge

Exceptional

Liked: Everything
Disliked: Nothing

Poorly Managed & Completely Unprofessional...

Disliked: This was one of the worst experiences I’ve ever had while traveling. Edgewater Lodge is poorly managed from top to bottom. The main office staff had zero customer service skills and absolutely no accountability. Every question or concern was pushed off to someone else who “wasn’t working” at the time. No one had answers, no one took responsibility, and no one cared.The boat ramp is dangerous and in terrible condition—it’s uneven, full of holes, and clearly hasn’t been maintained in a long time.I paid a pet fee for my dog every night, so they were fully aware of her presence. Yet someone from their team entered our room without permission, then later threatened to call animal control claiming she was “aggressive.” She was simply guarding her space like any dog would. Completely uncalled for, invasive, and unacceptable.On top of that, our boat trailer was hit while parked on the property. They admitted their cameras don’t work and still offered no help at all. Multiple times we brought it to their attention, and their only excuse was “we’re working on it.” At no point did they try to investigate or help us find out who was responsible.When we voiced our concerns, they responded with attitude and got defensive, even going so far as to threaten to blacklist us from ever staying again. As if I’d ever return.This place is run with no structure, no professionalism, and no regard for guests’ safety or comfort. My family and friends vacation in the Keys often, and I will absolutely be warning every single one of them about Edgewater Lodge. I wouldn’t send my worst enemy here.

Exceptional

Edgewater, that's right

Liked: Location, Edgewater is the right name. There is a dock for some of the rooms that are over the water and once the music from the bar and restaurant stop you can sit on your private deck and listen the the waves. There is a fridge and microwave, bathroom is large with a large walk-in shower. Room was very clean.
Disliked: There wasn't much of anything not to like.

Pleasant

Exceptional

Very good

very nice and relaxing

Liked: excellent on the water room # 4
Disliked: need bathroom door upgrade

Exceptional