Edgar Hotel Martha's Vineyard Ascend Hotel Collection

Pleasant

Exceptional

Good

Nice location; horrific customer service

Liked: The room was wonderful as was the location. Clean and spacious; lovely setting; walkable to downtown Edgartown.
Disliked: However, the issue with this hotel is a staff member. While the rest of the staff was kind, respectful and helpful, there is one woman who stood out from the rest as disrespectful and unwelcoming. Kinesha at the front desk was extremely rude and had a serious attitude problem. She berated me over a technical issue that the hotel had over being able to charge a credit card. We had already paid the full amount via Booking.com and there was some sort of connection issue between that site and the hotel’s system. It was later resolved but she wanted to double charge us, and we did not want to be double charged. We were completely calm and just wanted to solve this issue but she raised her tone with us. I was standing next to my wife, whose jaw a gasp, as I saw how this woman talked to my husband. I would never talk to anyone in the tone she spoke with, especially to a guest at a hotel. The interaction made us feel uncomfortable and unwelcome the rest of our stay. I felt like I was not able to fully relax and that I was walking on eggshells. If management knows what is good for this hotel, this woman will be terminated immediately.

A dess

Liked: Friendly staff

Great stay, will return.

Clean and comfortable

Liked: Restaurant on site
Disliked: Further away from ferry than I thought

Pleasant

Superb