Eden Plaza Kensington Guest Reviews
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|2.4 miles from London centre|
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Hamilton, Derby, visiting Royal Albert Hall London Thu, 16 April 2015
We had an enjoyable stay despite the standard of the room. It was a great location for the Albert Hall - 10 minutes walk only. We did not have breakfast but I understand it is nice there. Staff responded politely when we made them aware of faults with the room.
Liked: Clean; comfortable beds; polite and helpful staff at front desk.
Disliked: Curtain falling down; manager reassured us this would be seen to when we made them aware. Large crack in bathroom mirror and shelf was substandard so could not put anything on it.
John P, Arundel, visiting Royal Albert Hall London Thu, 25 September 2014
I was expecting a budget hotel so was not disappointed. I was delighted with the cleanliness of the room which exceeded my expectations. Comfy beds; good shower; reasonably quiet, even though at the front. Breakfast was good value - cereals, boiled eggs, yogurt, fresh fruit, fruit juice, as much toast as you wanted, danish pastries, croissants, tea coffee etc. Brilliant. Wouldn't hesitate to stay again.
Liked: Cleanliness, efficiency, welcome, breakfast.
Disliked: Small room as expected. Scruffy carpet.
Maurice P, Aberdeen Tue, 18 September 2012
Stayed in room 202, downstairs(disabled room). Quite spacious, clean and tidy. No problems with any appliances or noise issues from outside the hotel. Bathroom facilities modern and work well. Well located for many attractions such as Royal Albert Hall, National History Museum, Science and V&A museums. Located equidistant between South Kensington and Gloucester road tube stations, approximately 10 minute walk. Lots of pubs, restaurants nearby. Only downside was early morning noise believed to come from staff and hotel guests setting up for and having breakfast. Otherwise when you factor in price, location, etc. I would come back here again anytime.
Liked: Excellent location; friendly and helpful staff; more than adequate comfort for a short break.
Disliked: Noisy during early morning time.
Stan Wed, 21 July 2021
Jennifer Fri, 16 July 2021
Great staff and fantastic location.
Liked: The staff were great. I had a room that was unfortunately not soundproofed well and next to some boisterous football fans. The night staff arranged a new room for me at about 1am (as I had a very early exam the next morning) and were really supportive. I'm sorry I didn't catch the staff member's name, but he was great.
Disliked: Nothing: it is in a great location for the Kensington museums. The rooms are fine, some small, but clean and secure.
Stan Sat, 10 July 2021
Overall good for a city...
Disliked: Room a bit small for 3 people, however good enough for one night
James Thu, 8 July 2021
Laura Thu, 8 July 2021
Anonymous Wed, 7 July 2021
Disliked: Receptionist was insulting me by saying to me boyfriend that I can bring client even he was my friend , then he said I can see lots of people here , even I had only one delivery person on top of my boyfriend
Maura Tue, 6 July 2021
Liked: This is my second stay, great location lovely hotel. Friendly staff, when I got to my room I realised I had been given an upgrade. Joy.
Anonymous Mon, 5 July 2021
Tried to charge the equivalent...
Liked: The location is incredible, especially if you plan to visit the Natural History Museum as it is directly across the street and can be seen from the windows! (if you are lucky enough to book a room that has a window)The bed was comfortable and the amenities provided were great for the price of the room.
Disliked: Staff were rude and tried to charge me an extra £40 to keep 2 bags in the luggage cupboard for a few hours after previously confirming my request for a later check-out over email. This was refused on the day and were told we had to leave our room early, leaving us with nowhere to keep our bags for the day.Furthermore the room smelt of raw sewage for our whole stay and the soaps provided had already been opened and used by the guests there before us.
Carmin Mon, 5 July 2021
Lynne Sun, 4 July 2021
Liked: The location was fantastic for our stay.. very clean and most staff very friendly
Disliked: Our room was tiny!