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SureStay by Best Western Massena

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SureStay by Best Western Massena, 15054 State Highway 37, Massena, NY -(888) 406-7656
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3.65
HOTEL RATING: 
GOOD
3.65 out of 5 (205 Ratings)
33.4 miles Upper Canada Village
v50 mins driving
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Hotel Description
SureStay by Best Western Massena is located in Massena, within 14 miles of Seaway Bridge and 15 miles of Historic Cornwall Jail. This 2-star hotel offers a 24-hour front desk, a concierge service and free WiFi. The hotel has family rooms. All rooms will provide guests with a fridge. Guests at the hotel can enjoy a continental breakfast. St. Lawrence Power Development Visitor Centre is 17 miles from SureStay by Best Western Massena, while Cornwall Motor Speedway is 19 miles from the property. Massena International Airport is 5 miles away.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
A
Business Center
B
Airport Shuttle
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
u
Swimming Pool
E
Fitness Center
Other Amenities
` Free Parking
` Golf Course
` Room Service
` Safety Deposit Box
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Microwave
` Refrigerator
` BBQ facilities
` Private check-in/check-out
` Wheelchair accessible
` vending machine
` kitchenware
` 24-hour security
` Concierge services
` Designated Smoking Area
` Family Rooms
` Free Wi-Fi
` Kitchen
` Daily Housekeeping
` English
` French
` Hindi
` Non-Smoking Rooms Available
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` Invoices
` Access to health care professionals
` Staff trained in safety protocol
` Ticket services
` CCTV security in common areas
` Daily disinfection
` Facilities for disabled guests available
` Ironing amenities
` Non-smoking property
` Soundproof rooms available
` Physical/social distancing guidelines
` Air conditioning in public area
` Heating in public area
` Allergy-free rooms available
` Cleaning products available
` Pets allowed (charges may apply)
` Airport shuttle (charges may apply)
` Xerox/fax in business center
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SureStay by Best Western Massena Guest Reviews

Overall Average Score: 
Good (3.65 out of 5)

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5

Exceptional - 5.0 out of 5

Bethel Sun, 20 July 2025

Exceptional

5

Exceptional - 5.0 out of 5

Tracy Mon, 7 July 2025

Exceptional

Liked: Great location and staffWater pressure in shower greatBreakfast room very handy

5

Exceptional - 5.0 out of 5

Wilson Tue, 10 June 2025

Exceptional

4

Very Good - 4.0 out of 5

Michael Mon, 20 January 2025

Very good

4.5

Wonderful - 4.5 out of 5

Jessmer Sun, 8 December 2024

Superb

2.5

Fair - 2.5 out of 5

Tammy Thu, 14 November 2024

Was ok for a quick...

Liked: The staff
Disliked: My room heater didn’t work froze. Needs to be updated

1

Poor - 1.0 out of 5

Susan Mon, 28 October 2024

Never Again

Liked: Nothing
Disliked: The TV in both rooms did not work, there were bugs in the shower of 1 room, and it looked like lipstick on the pillow case in one of the rooms

5

Exceptional - 5.0 out of 5

Carlos Sat, 12 October 2024

Exceptional

4

Very Good - 4.0 out of 5

David Mon, 9 September 2024

Very good

3

Pleasant - 3.0 out of 5

Mike Mon, 9 September 2024

Pleasant

Disliked: Little under $200 for one night with a pet . Place seemed run down, door handles falling apart, broken shower parts , weird smell, not bad , but not pleasant. My wife found a red stain on one of the pillow cases . Website states coffee maker in rooms and breakfast room . No coffee maker or Breakfast room anywhere. Otherwise a cool set up and convenient

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SureStay by Best Western Massena 15054 State Highway 37, Massena, NY
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