Econo Lodge Lexington, Lexington

0.5

Poor - 0.5 out of 5

Smith Mon, 13 May 2024

Bad

Exceptional

Liked: Staff

Good

Had already booked online so...

Liked: Conveniently assessable to visit with family, shops and restaurants.
Disliked: Rooms need upgrades. Comforter had holes in it like some might have been burned by cigarettes

Good

Never Again

Liked: This place was horrible. The door to the room was all dented like someone had tried to bust it open. We had to get out and move an empty whiskey bottle out of our parking space before we could finish pulling in.
Disliked: When we unlocked the door, a horrible, dank, musty, moldy smell hit us so strong that it was awful. There were cigarette holes in the bedcovers and cigarette burns on the bathtub. It was so bad there that we did a walk through of the room and left and went and got a room at another motel and just had to unfortunately get taken for $71 dollars that we couldn't get refunded. Never again. Don't trust the pictures.

Pleasant

Liked: The staff was very nice

Great location and good value

Liked: Great location right by my destination. Friendly staff and the rooms were good.
Disliked: Parking was a little tough

The terrible attitude of the...

Liked: Timely cleaning
Disliked: On the first night of check-in, the electricity was cut off the next morning due to a tornado. For two days there was no hot water, no light, no Internet, the refrigerator did not work, the food went bad. My children froze at night because the heater was not working! In general, this is the worst hotel I've ever seen. There was one woman who said that you would get your money back, she talked to us well. But then another one came and said that no one would return anything to you! She swore at us. I do not know why, we have done nothing wrong to her. This woman's name is Barbara. She wouldn't let us into the hotel when we decided to return on the third day, because we had paid for three nights. She closed the door in her face and said there was no light. And my family and I waited for an hour outside until the light was turned on, we were very cold. A very bad impression was left about this hotel. The kind woman promised that you would return the money to me for the two days that nothing in the room worked.