Econo Lodge Kingsville

Very good

not good

Disliked: There was roaches and dirty room

Passable

Disliked: Front desk would not pick up phone. Foreign person at desk could barely speak English.

What could’ve been a regular...

Liked: The hotel property was okay nothing out of the ordinary.It was clean and had the basic amenities, but there was nothing particularly memorable or special about it. It served its purpose, but it didn't stand out in any way.
Disliked: Our stay at the hotel wasn't the best experience - we got locked out of our room for over an hour, and the staff offered minimal help the entire time. It was frustrating being left without updates or urgency, especially when we were just trying to enjoy our trip. What made the situation worse was the absence of any real effort to make amends. We asked for a refund or at least some form of compensation for the inconvenience and time lost, but were met only with hollow apologies. Being locked out of our room was entirely the hotel's fault, not ours. The door's battery had died, which should have been regularly checked and maintained by staff. When they came to unlock it using their tool, it didn't work because the door was poorly installed, making it impossible to reconnect the power or access the lock. We were left waiting the hour due to an issue that could have been prevented with proper maintenance and installation.Write a short sentence to sum up your stay.

Exceptional

Exceptional

Good

Liked: Leisure

Exceptional

Liked: Good price. Clean room. Friendly staff

Hotel staff were excellent quickly...

Liked: Easy access to the highway
Disliked: Not on the property but the surrounding properties need clean up.