Name: SureStay Hotel by Best Western Findlay
Address: 316 Emma Street, Findlay, OH
Telephone: (888) 420-1676

Very good

I think a refund is...

Liked: My stay at as awful. My room reeked of smoke. When I called to ask about it, the front desk did not answer and I had to use my cell phone to call. They told me it was a a non smoking room. I woke up sick from the smoke and I insisted on a new room. The entire facility was dirty. The breakfast was not even edible and there was no where to sit. The room was hot 88 degrees and the AC didn’t work and the front desk controlled it via WiFi. Once the AC was turned on it was very loud. The entire experience was terrible and there was no enough staff so there was never anyone at the front desk. This hotel was very expensive and I really feel like the entity stay was awful.

Adequate for our needs.

Liked: Adequate for overnight stay. Comfortable beds.
Disliked: Better breakfast options would have been nice.

Disappointing

Disliked: Bed was to hard pillows were terrible

Comfortable

Liked: Clean and comfortable room at a good price

G00d

Liked: Price

Superb

Passable

Very poor

Terrible Management, Avoid This Hotel!

Disliked: Terrible ownership and management. Illegally makes additional charges to cards without customer signature. Hotel owner staff pocketing money. They also claim deposit refundable but they illegally withhold it even after doing the room inspection and telling you it will be returned but nope, its a scam by ownership. Tried to talk to owner, the guy hangs up on customers and then the lady who we are told is related to owner hangs up on customer instead of letting anyone talk to the owner or leave message for them. Most reviews seem to be fake or family, as it doesn't reflect the actual hotel. Hot water doesn't work, bathtub in rough shape, one room the toilet isnt even bolted down right, rooms smell like smoke, and possible bed bugs as well. Anyways, they are clearly stealing money or they wouldn't hang up on customers when questioned and asking for help.Check your cards for unauthorized charges and to see if they stole your deposit also. Best Western should drop this hotel for there bad business practices. Pay more for another hotel, as.this one isnt worth the savings.You would think the owner would want to make sure acts like this isn't happening but seems he okay with it, since staff instructed to hang up on customers.