Eccleston Square Hotel

Exceptional

Ok staff friendly good location...

Liked: Proximity to my daughter’s flat Friendly staff
Disliked: Although clean there was a smell of cigarettes and air fresheners trying to mask it Mark on bed cover and marks inside cupboard with coffee machine didn’t know how long water had been in machine I didn’t like the bathroom sink too small toilet door wouldn’t shut no where to hang clothes

Great

Liked: Everything
Disliked: N/a

Great staff, location, but sadly...

Liked: The beds were very comfortable, the location was perfect, the private garden is amazing, and the staff are extremely friendly and helpful
Disliked: Unfortunately we ran into many issues across multiple rooms that we were moved into:1. A room with broken motorized blinds in the bathroom meant having privacy in the shower was harder (just unlucky)2. A room with air con that wasn’t functioning leading to a progressive increase in temperature and 2/3 shower heads with a very loud compression noise on usage 3. A complimentary upgrade room which was very nice but again the aircon appeared to be at the least quite weak, we resorted to opening the window and thankfully it was a cooler night to help. The “smart” functionality with the lighting ended up being a bit of a nuisance.. as when one of us called it a night earlier when the other returned the lights would automatically switch on waking them up. The staff were extremely helpful and empathetic throughout, but unfortunately the stay ended up being much less of a seamless rest than even a simple premier inn room, despite the added luxuries and helpful staff.

Good

Exceptional

It was pleasant

Liked: The staff were really friendly. Seamless checking in system and they kindly put the luggage in the room for us. The shower in the room was really good - good pressure, products were nice. Quite nights sleep. Close to Chelsea flower show.
Disliked: There is no where to put your belongings/clothes in the bathroom - it was so small. There was no open shelf for items such as washbags etc, there was a cupboard above the sink but for one night I don't want to un-pack my washbag entirely. No tea making facilities in the room (only a small coffee machine) and the sign said you could only ask reception after 12noon. If you had coffee there was only one pod type of each so you couldn't both have the same coffee if you wanted. No fresh milk either - for the price of the room I would expect there to be. The room was small - not easy to walk around the bed and for the price you would expect a larger space. The fire alarm went off at 8am - no warning from staff and the sign in the lobby stated a fire alarm drill was due at midday.

Exceptional

Exceptional