Eastwell Manor Champneys Hotel & Spa

Exceptional

Wouldn’t pay to stay again

Liked: The property itself was beautiful as were the grounds
Disliked: Some staff members were a little rude, how tired the rooms were (toilet roll holder falling off and a smashed patched up window!)

Very good

Liked: Beautiful property, outdoor pools, authentic, cute rooms
Disliked: The restaurant Gardenia had great food and nice interior, but the service was awful. We waited for ages and sometimes staff didn't come back once asked a question they didn't have the answer to. We had to chase staff multiple times and they seemed quite lost.

Superb

Bad

Liked: The breakfast was good
Disliked: Rooms were run down and absolutely filthy. The staff are overwhelmed and just seem oblivious to how bad the rooms really are. This is supposed to be a luxury hotel. There is nothing luxury about this. This hotel is a dump and the rooms are not worth the money. Do not stay here!!!

Excellent staff in a stunning...

Liked: The outdoor heated hot tub with food and drink service next door was a great set up. The grounds were also beautifully maintained.
Disliked: Spa access was not included in the price of the room so an additional £15 per person seemed a little unreasonable given the price of the room.

Good

Liked: I’m so happy we chose this hotel — the place was amazing! The receptionist was incredibly kind and welcoming. Unfortunately, since we came with our child, we didn’t get the chance to use the spa. Our room was beautiful, and we’re already planning to come back without the baby to enjoy some much-needed parent time.However, we were disappointed with the restaurant. The steaks were poorly cooked — we asked for medium-rare, but they came out well done. My husband didn’t even finish his meal, which is frustrating considering the price. It really should have been cooked to perfection.The service in the restaurant also needs improvement. There was only one person taking orders for six tables, which is honestly ridiculous. Even at breakfast, it felt chaotic. The staff were running around, but not very effective. We ordered a full English breakfast and were told toast would be brought over — it never arrived. We also requested water for our baby, waited over 10 minutes, and had to ask again. When it finally came, it was tap water, even though we specifically asked for still water, which I don’t drink due to the chlorine taste.Despite these issues, the hotel itself is lovely, and the receptionist (unfortunately, I didn’t catch his name) truly stood out with his kindness. We’ll definitely be back this summer with friends to try the spa — but we might skip the restaurant next time, as the food wasn’t very tasty.

Loved sitting on the terrace...

Liked: The grounds are stunning - incredible views.The house is a crazy mishmash of styles.Staff try really hard.Place was clean.
Disliked: We rang in the way down to ask if we could come early and use the facilities. Standard question.The phone was answered by a guy who had learned customer service from Basil Fawlty. He couldn’t say if we could arrive early, asserted there was a fee for doing this but the corker was couldn’t tell us what the fee was!Listening to the call in the car I was wondering if I’d made a terrible mistake. Breakfast was poor. The buffet was depleted and for instance the bread rolls were not replenished.Eggs Benedict came wet on the muffin. Charged £3 for an espresso or cappuccino at breakfast when it was included in the room rate - I don’t think this is on.

Overall good experience to live...

Liked: Excellent and very calm location beautiful garden with good breakfast
Disliked: Size of bed was small