Eastland Suites Hotel & Conference Ctr Trademark by Wyndham

Excellent

Liked: We did not use, late sleeper.
Disliked: Everything was more than expected

Superb

Clean, nice and comfortable

Liked: Air conditioning was great, private space with great areas to hang out in
Disliked: Nothing

Kind of a disaster

Liked: It was clean and rooms were spacious
Disliked: This place felt like a disaster last weekend.. I get it there was a lot of people there for the music festival but I was pretty upset with how everything went.At check in, they told us our bookings weren’t paid for.. false we booked through booking.com and paid the week prior.. we also booked these rooms around before christmas for June… we showed our receipt and charges and they said that’s fine and asked for a card to have on file for incidentals.. the lady at the desk was asked 2 or 3 times if she was sure it was for incidentals as we didn’t want to get charged for a booking we already paid for. She assured us, it was just for incidentals. Our booking was for 4 people, 2 rooms. One of the rooms was not what we booked. It was supposed to be two king bedrooms. So we went back to the front desk to ask them to switch us to what it’s supposed to be.. they told us they were completely sold out for the night but come back tomorrow and they should be able to get us into a room that we’d like. Ok.. fine. The next day I come back, and am told they’re sold out.. I said ok can I get a discount as this is not what we paid for.. basically in conclusion said no.. but she’s still gonna try to get us what we want.. ok.. gave her my number waited around for a couple hours. Then we have house keeping come in our room 3 times while we were there, eventually I asked what the deal was, he told me we’re supposed to be checked out.. our stay was for 4 nights and I was not called back by the front desk so I was confused. Went to the front desk just to catch a slight attitude from the manager which told me she has a room for us and tried to call our room but we didn’t answer.. I said you had my number for that reason but ok.. switched our room to what we wanted. Gave us room keys that didn’t work.. came across some people in the hallway that also said they’re on their third set of keys. Great… had some friends check in that day, that also booked on booking.com with absolutely no issues..

Exceptional

Very comfortable

Liked: Location was perfect for what we were doing

I wish I could find...

Liked: This is a well maintained, beautifully landscaped hotel, with an attentive staff. Every inquiry was met with a well considered, thoughtful reply. All were easily engaged, eye contact was thoughtful & we felt welcome. That’s not always the case while traveling. We’ve stayed here twice on our annual trek north, and we’ll likely stay again.
Disliked: We didn’t find anything out of sorts, nothing was amiss.

Exceptional

Exceptional