Eastern & Western Berlin Boat GmbH

perfect place with perfect crew

Liked: this place is both cozy and quirky, with some adventurous vibe yet calm, and I enjoyed every moment there. I guess it can be one of the best options to stay during the heat, since the closeness to the water is refreshing (here, I would advise to choose cabins with windows facing the embankment, not the river, because the latter can get very hot from the sun)the cabin is comfy and has a nice design (especially I loved the real sea trunk which you can move and use as a table as well), the bed is great and the bed sheets are from good material. the only thing i was missing was some small lamp above the bed for reading and an extension cord, but other than that everything is perfect. I stayed in the second ship (there are two), which has private rooms but shared bathrooms and toilets. since the ship is not big at all it was not a problem, there was never a line waitng or something. everything is clean and tidy.also both ships have terraces where you can drink free coffee and tea and enjoy the view to the Oberbaumbrücke und other landmarks. it would be also great to have coffee machine and tea on the second ship as well(now, if you wanna drink tea in your cabin and you live in the second ship, you have to carry a cup along the embankment while you are going from one ship to another, so I would advise you to bring a thermos or something like that)but the best part is people! this hotel has amazing crew. special thanks to Margo from Poland, who helped me fix very specific problem! her colleagues are also great: professional and kind. they helped me with bags, explaned everything about the ship, and always were here for me if I had any problem or issue. the reception is on the the first ship, but if you stay in the second one, there is an internal phone so you can just call and they will be here in no time! I really felt welcomed and safe there.

Very good

Liked: It was fun to stay in this hotel with the kids. The rooms are exactly like ship cabins, so no extra facilities other than beds, a minimal wc and a small closet, but you're prepared about that. And the stuff is willing to provide whatever extras you mignt need. The common area with coffee machine etc was also nice.
Disliked: The wc was old, so be prepared if you opt for the sparkling kind of bathroom. A bit noisy during the evening when they had stand up comedy on the roof. The upper beds are a bit declining, so I felt "gliding" during the night.

Exceptional

Good

Liked: Budget friendly stay does what it says on the tin.
Disliked: In a very busy area so can be noisy in the evening

I didn't know what expect...

Liked: The Idea to sleep in boat is great. Position is amazing and price totally affordable. Staff helped a lot in organizing late check in.
Disliked: It is a bit old fashioned but it is part of the atmosphere.

disappointing

Liked: location is great
Disliked: The customer service was very poor. I arrived on an extremely wet day. The room had a very damp smell and the Lino flooring was clearly affected by the dampness. (Room 25) .There didn't seem to be heating either to dry out my clothes. I asked about the heating not working and was told "That's impossible, I've just used it" by the desk attendant. I tried again (I was in the boat next door to the main reception) and couldn't get it working so just left it. Next day I had the same problem but much worse. I asked if I could get someone to look at my heating. No one came so asked again. I was then told that the heating is permanently off in that boat, otherwise it gets too hot, and wouldn't be switched on. I needed to dry the few clothes I had so asked about a dryer. I was told that It was broken. I asked about changing room to the main boat to use their radiators but this couldn't be accommodated. I was offered a hair dryer which was something but really wasn't vey effective on the clothes. I had also asked the attendant who gave me the hair dryer to get back to me with some info: maybe a discount. He never did. Great location and very novel. I actually would have loved my stay here apart from the customer service and the second boat is definitely not in the best shape to be used as accommodation. Disappointing.

Exceptional

Liked: The staff was very friendly, the room was clean with a great view, and the location was excellent — you can get to the city center directly by bus

Very good

Great and fun experience.

Liked: Fun experience, great change to the usual hotel. Good location (we needed something close to the Uber Arena). Rooms comfortable enough, and just real fun to sleep on a boat. Also very nice staff. Warmly recommended!