Exceptional

Great location but overpriced .

Liked: Lovely restaurant staff and room staff. Tea and coffee at breakfast was piping hot. Our room and the hotel as a whole was very clean. Great parking. Lovely location in the town - ideal for nipping out for a meal at night. Great leisure facilities were great - lovely pool.
Disliked: The breakfast was a bit of a free for all. We paid £13 per person, but the various stations had often run out, so a full English was a nice thought but in reality, not possible. The sash windows in the river facing rooms were extremely draughty. The tea/coffee making facilities were a little sparse. The signage in the corridors meant we got lost almost every time we left our room! The beds were insanely hard!

Superb

Good

Perfect location for visiting the...

Liked: Room was huge, really quiet all night, beds lovely. Restaurant food was excellent and all staff very friendly and helpful.
Disliked: Decor a little out of date , especially bathroom but all working well and very clean

Would definitely return

Liked: Staff, Facility, comfort and location
Disliked: Everything was amazing

Great location for a city...

Liked: The location was ideal, just 5 minutes walk from the very centre of Durham. The overnight parking excellent value compared to other hotels in the area. The spa facilities were also very good. The bed was huge and the shower great.
Disliked: I would have liked a bath but lived with the shower as it was very nice with good pressure and lots of hot water. The breakfast, though plentiful, could have been a little better cooked. The hash browns were limp and the bread rolls not freshly baked. But these were small points from someone who has obviously been very spoilt.

Exceptional

Liked: Very comfortable room and an excellent restaurant. Overall PDB.

Very good