Dunston Hall Hotel Spa & Golf Resort, Norwich

Awful and dissapointing.

Liked: Nice location
Disliked: Organisation was a shambles. No lit fires made it cold and unwelcoming. Bar selection was poor. Restaurant service was abysmal with cold food.Hotel has obviously gone downmarket and should not be offering stays for couples at such expensive rates.

staff and management were great....

Liked: break with sisters
Disliked: restaurant menu very limited and wasn?t cheap no pasta other than vegetarian

Very good

very poor for the money...

Liked: Afternoon tea was very good
Disliked: availability on the menu when ordering, a hotel of that standard should be able to accommodate everything on the menu rudeness of staff when asking for anything in the dining room, untrained staff in customer relations,

despite the food we had...

Liked: beautiful building nice room
Disliked: restaurant was poor waiters tried there best but I noticed four tables sent there meals back my meal wasn?t good

Very good

Disappointing

Liked: Breakfast pool and beds were comfy. Location was good for our purposes. Hotel staff were friendly.
Disliked: Dinner for the group didn't go very well. There were 4 kids meals ordered, these took well over an hour to arrive. We were asked if we minded mains and starters arriving together, we said thats fine for the kids, 3 mains arrived first, (all mac & cheese, then my son was waiting for his burger and garlic bread, we had to call the manager over, as he hadn't received it for a long time after the other kids. Then their other starters arrived, which was nacho chips with cheese and tomato salsa - Looking at this, I do not know why this took over an hour to arrive, it was so poor, some grated melted cheese over some well grilled nacho chips. Finally my sons burger arrived with his garlic bread starter and again, a small slice of cheese on half a brown roll. What on earth took so long. My father in law, never received his meal and so went to bed hungry. The manager did rectify the bill for us and gave us a complimentary bottle of wine - but these things still detract from the overall stay.

Very good

it was a good overnight...

Liked: it was just lovely warm friendly breakfast was good
Disliked: i found nothing to complain about

Lovely relaxing break with the...

Liked: Breakfast was delicious and the staff could not have been more helpful. Our room was very comfortable and had everything we needed. I particularly liked the fact that we were in the family section of the building where they asked people to be quiet after 9pm. It was very quiet, which was great for getting the children off to sleep.
Disliked: If I was being picky, the bathroom could have done with a little bit of sprucing up and a bit of maintenance to ensure handles were secure, etc, but I am just being picky.