Duke Of Cornwall Hotel

Disappointing. Has seen better days; needs refurbishing in the rooms; love the old building but needs some tender loving care!

Liked: The character - lovely old hotel.
Disliked: Hair drier in room unsafe - the vent on the back protecting the fan broken clean in half. The toilet seat, when lifted, was peeling and in a pretty bad state. The mattress had a plastic sheet on it underneath the sheet which immediately made you sweat as soon as you make contact - awful!

The hotel in the main areas was lovely; the bar was fantastic; ambience of the hotel was great; staff were very accommodating. The room, however, was very small compared to the photos that had intrigued us to stay at the hotel on the website. The bed sheets had stains on and there were hairs on the pillow case; the bathroom wallpaper was ripped in several areas and there were dirty marks and chipped paint work all over the doors and wood work. There was no room in the car park so had to pay for parking in the morning we had to get up to go and pay the meter at 10am in the morning. Housekeeping walked into our room at 9.10 am. Unfortunately we missed breakfast as we went down at 9.50a.m. to be told breakfast was not being served any more. When we went to check out we were told we had a fee of £8 to pay. We queried this as we had paid with cash for a sandwich and drinks at the bar the night before. The woman at reception told us it was a fee because we had the sandwich sent to the room and therefore this was room service! We explained that we weren't aware of being charged £8 for a £6.50 sandwich to which the staff rudely huffed at us never mind. She didn't look at us again nor did she thank us for staying or say goodbye - we were quite shocked by this and quickly left the hotel. The hotel was in a great location and like I said the main areas are lovely - it was just a shame that our experience here wasn't relaxing or memorable.

Disliked: Room was dated and needed redecorating.

Good location but outdated rooms

Liked: Location. Breakfast.
Disliked: Old and tired rooms. Expensive car parking option. No air con

Very good

Liked: Easy accessible
Disliked: Floors can be squeaky in passageways, room needed a fan

Training a new support dog.

Liked: They were very accommodating as I was travelling solo with a dog I am training as my support dog. Although they allowed dogs to stay in the room, they had no provisions made for feeding or for the dog to be cared for. Had I known, I would have questioned it. The staff allowed us both to eat in the bar and even fetch my food.
Disliked: I have stayed before and have no complaints.

Great value superb location

Liked: Charming and elegant
Disliked: Nothing

Good

Liked: There was an elevator to get to the rooms which made it good for limited mobility. Good location.
Disliked: The wallpapers were peeling off the walls in the room and there is a lot of love needed to bring the building up to being nice. On a few mornings the breakfast had run out of items early on and they didn't get replenished.

Exceptional

Liked: Brilliant old world hotel. Good size room with tea and coffee making facilities. Lovely staff . The happiest , helpful staff in the breakfast room.
Disliked: We got off the evening ferry and by the time we checked in the room service meals were already closed.

Good

great

Liked: great value and very convenient location

Exceptional

Liked: Hotel has real character, amazing room! Extraordinary Victorian place. Great location near Plymouth Hoe. Staff helpful.
Disliked: Parts of the building look a bit neglected, but that partly are too the great character of the place