Disappointing. Has seen better days; needs refurbishing in the rooms; love the old building but needs some tender loving care!

Liked: The character - lovely old hotel.
Disliked: Hair drier in room unsafe - the vent on the back protecting the fan broken clean in half. The toilet seat, when lifted, was peeling and in a pretty bad state. The mattress had a plastic sheet on it underneath the sheet which immediately made you sweat as soon as you make contact - awful!

The hotel in the main areas was lovely; the bar was fantastic; ambience of the hotel was great; staff were very accommodating. The room, however, was very small compared to the photos that had intrigued us to stay at the hotel on the website. The bed sheets had stains on and there were hairs on the pillow case; the bathroom wallpaper was ripped in several areas and there were dirty marks and chipped paint work all over the doors and wood work. There was no room in the car park so had to pay for parking in the morning we had to get up to go and pay the meter at 10am in the morning. Housekeeping walked into our room at 9.10 am. Unfortunately we missed breakfast as we went down at 9.50a.m. to be told breakfast was not being served any more. When we went to check out we were told we had a fee of £8 to pay. We queried this as we had paid with cash for a sandwich and drinks at the bar the night before. The woman at reception told us it was a fee because we had the sandwich sent to the room and therefore this was room service! We explained that we weren't aware of being charged £8 for a £6.50 sandwich to which the staff rudely huffed at us never mind. She didn't look at us again nor did she thank us for staying or say goodbye - we were quite shocked by this and quickly left the hotel. The hotel was in a great location and like I said the main areas are lovely - it was just a shame that our experience here wasn't relaxing or memorable.

Disliked: Room was dated and needed redecorating.

Great for a theatre break

Liked: Friendly receptionist

Good

Good breakfast. Ideal location for...

Liked: Opposite the Plymouth Pavilions for a show
Disliked: The view of the tv was blocked by one the posts on the four poster bed

Exceptional

Conveniently located traditional and professional...

Liked: The location is at the city centre, walkable distance to nearly every interesting place such as The Hoe, Drake Circus Shopping Centre, University of Plymouth, Sutton Harbour etc. The hotel is a traditional hotel and the room has a sitting area with two single seaters and a coffee table on top of a desk and a chair. Bed is very comfortable. Towels clean and supple.
Disliked: The door near my room slammed loudly.

Superb

Liked: Great hotel and great positioned.
Disliked: None

Superb

Exceptional

Very good

Liked: Lovely welcome from staff!