Disappointing. Has seen better days; needs refurbishing in the rooms; love the old building but needs some tender loving care!

Liked: The character - lovely old hotel.
Disliked: Hair drier in room unsafe - the vent on the back protecting the fan broken clean in half. The toilet seat, when lifted, was peeling and in a pretty bad state. The mattress had a plastic sheet on it underneath the sheet which immediately made you sweat as soon as you make contact - awful!

The hotel in the main areas was lovely; the bar was fantastic; ambience of the hotel was great; staff were very accommodating. The room, however, was very small compared to the photos that had intrigued us to stay at the hotel on the website. The bed sheets had stains on and there were hairs on the pillow case; the bathroom wallpaper was ripped in several areas and there were dirty marks and chipped paint work all over the doors and wood work. There was no room in the car park so had to pay for parking in the morning we had to get up to go and pay the meter at 10am in the morning. Housekeeping walked into our room at 9.10 am. Unfortunately we missed breakfast as we went down at 9.50a.m. to be told breakfast was not being served any more. When we went to check out we were told we had a fee of £8 to pay. We queried this as we had paid with cash for a sandwich and drinks at the bar the night before. The woman at reception told us it was a fee because we had the sandwich sent to the room and therefore this was room service! We explained that we weren't aware of being charged £8 for a £6.50 sandwich to which the staff rudely huffed at us never mind. She didn't look at us again nor did she thank us for staying or say goodbye - we were quite shocked by this and quickly left the hotel. The hotel was in a great location and like I said the main areas are lovely - it was just a shame that our experience here wasn't relaxing or memorable.

Disliked: Room was dated and needed redecorating.

Superb

I enjoyed the time spent...

Liked: Breakfast was delightful.
Disliked: Car park could of been bigger.

So sad to see such...

Liked: Staying in the Reynolds room was a nice surprise, the room has great potential.
Disliked: It's very sad to see a beautiful hotel in steady decline, the hotel looked very tired. Looking out from the top of the hotel from our room you can see shrubs growing out of many of the chimneys and the hotel looked a shabby and has seen better days.

Good food, lovely people, thank...

Liked: Great location
Disliked: Sadly a tired building, fabric and furnishings.

Exceptional

It was very enjoyable when...

Liked: I liked it had character and lovely big room

Good

Stay for the charm not...

Liked: The hotel had character, it was convenient for getting to city centre. Breakfasts were amazing.
Disliked: The wifi! Very poor, as to be practically useless. As we are from overseas and can't use our own phones and data, we were relying on excellent wifi.Two things that were must haves when booking was working wifi and car parking. The first night we had to park on the road and pay by metre. I should've been able to reserve a space with the room.

Very good

Liked: Comfortable and quiet hotel. Within walking distance of the centre.
Disliked: No mention of parking charges until you check out.