Disappointing. Has seen better days; needs refurbishing in the rooms; love the old building but needs some tender loving care!

Liked: The character - lovely old hotel.
Disliked: Hair drier in room unsafe - the vent on the back protecting the fan broken clean in half. The toilet seat, when lifted, was peeling and in a pretty bad state. The mattress had a plastic sheet on it underneath the sheet which immediately made you sweat as soon as you make contact - awful!

The hotel in the main areas was lovely; the bar was fantastic; ambience of the hotel was great; staff were very accommodating. The room, however, was very small compared to the photos that had intrigued us to stay at the hotel on the website. The bed sheets had stains on and there were hairs on the pillow case; the bathroom wallpaper was ripped in several areas and there were dirty marks and chipped paint work all over the doors and wood work. There was no room in the car park so had to pay for parking in the morning we had to get up to go and pay the meter at 10am in the morning. Housekeeping walked into our room at 9.10 am. Unfortunately we missed breakfast as we went down at 9.50a.m. to be told breakfast was not being served any more. When we went to check out we were told we had a fee of £8 to pay. We queried this as we had paid with cash for a sandwich and drinks at the bar the night before. The woman at reception told us it was a fee because we had the sandwich sent to the room and therefore this was room service! We explained that we weren't aware of being charged £8 for a £6.50 sandwich to which the staff rudely huffed at us never mind. She didn't look at us again nor did she thank us for staying or say goodbye - we were quite shocked by this and quickly left the hotel. The hotel was in a great location and like I said the main areas are lovely - it was just a shame that our experience here wasn't relaxing or memorable.

Disliked: Room was dated and needed redecorating.

Beautiful hotel

Liked: Character and history of hotel , lovely large superior room

We had a lovely couple...

Liked: This place was absolutely beautiful only downfall was lift out of order service lift was in use but didn't feel comfortable In it
Disliked: Everything was great like in last question lift

Very good

Absolutely brilliant: the staff were...

Liked: The staff are outstanding, particularly the Dining Room Manager, Claire.
Disliked: Nothing

Poor

Disliked: One staff member wasn?t very welcoming as I arrived. Will not be staying again because of him.

Night out

Liked: Charming , comfortable and warm. Night receptionist went out of way to find me a towel late at night.
Disliked: Lift out of order. Quite a noisy night but understandable with old single glazed windows. Lots of drips and rattles during storm.

Very good

Liked: The room was huge and ideal for our dog.
Disliked: The windows rattled a lot in the high winds

Another good stay

Liked: This is a great place I keep coming back to when I need to be in Plymouth. It's like the hotel that time forgot, please don't change it! I appreciate the good wifi, the kindness of the staff, the good-sized bedrooms even for singles. A desk for working is always provided, and a comfy chair for reading. Dog friendly too.
Disliked: The breakfast is very traditional if you like that sort of thing. I wish they would serve better bread, there are plenty of good bakers in and around Plymouth.

Very good