Drury Plaza Hotel San Antonio North

Very good

Exceptional

Liked: breakfast & staff

Would stay here again if...

Liked: Loved happy hour, because of free drinks! Staff was friendly, rooms were big, wifi was great. I was contacted ahead of time to see if I would be ok switching rooms. I did, and I was given a discount on the room I switched to!
Disliked: Room could have been cooler. We found we were quite warm. Luckily we brought a fan.

Great atmosphere

Liked: Great Location, also breakfast was really good had a great variety to start our day. Place was clean and looks amazing. Looks like the newer hotel. Good size seemed private from where the location it was at.
Disliked: n/a

I made the reservation at...

Liked: property was good that customer service was absolutely terrible

A very pleasant Hotel, I'd...

Liked: I was surprised to find that Dinner and Breakfast were included. Dinner even included 3 free drinks.
Disliked: The only problem I had was with the way the beds were made up: With the bedding being all white and tucked in tightly on all sides, It looked like there was no bedding at all. I returned to the desk and reported my room had not been made-up. The clerk generously assigned me a new room, but when I opened the door to the new room, I saw the same vision. I returned to my original room and pulled down the pillows to reveal fresh white bedding. I stayed in the original room and it was very comfortable.

Great location . Excellent hotel.

Liked: Hotel was exceptional in room, food, Breakfast very good, They had Happy Hour with 3 free drinks and plenty of very good food. The staff was genuinely friendly and smiled at your AND each other . Very Respectful.

Amazing Service by Hotel Staff!

Liked: It was late when we arrived but despite this we were greeted by Mashel’s warm and kind smile. It has been well over a decade since I’ve had a service agent go above and beyond to help us check in, make sure the accommodations worked, and let us know everything about the hotel and what was included in the room rate. It wasn’t forced or contrived. She was just genuinely a kind person who cared about other people. This isn’t something that can be taught or trained. She is an incredible asset to this location.
Disliked: N/A

Exceptional