Drury Plaza Hotel Richmond

Exceptional

The hot breakfast was super...

Liked: Breakfast was tasty and variety of food items was good.
Disliked: No complaints at all.

Very good

Exceptional

Good

More for families with kids...

Liked: Liked the amenities coffee, drinks, snacks.
Disliked: Pool is not open 24 hrs or has adult pool hours. We could not use it the time we were there, it was full with kids everywhere.

Very relaxing definitely going back.

Liked: They served us breakfast and dinner.
Disliked: I was charged twice for one night and it took 3 days to get reimbursed.

I enjoyed my stay from...

Liked: The breakfast was great. Enjoyed the selection and the dining room was spacious. The location was in a great place. The staff were friendly and knowledgeable and described all the benefits I had

Comparable if not better than...

Liked: We all enjoyed and appreciated the variety of breakfasts prepared as well as many drinks available. The meal area was very large with comfortable seating and plenty of room to move around.We liked the spacious room and comfortable bedding Staff were all nice courteous and professional. This hotel has the largest fitness center with a great variety of equipment that I have seen in a hotel The elevators moved quick and we didn't have to wait longer than a minute to get on one.All visible areas were clean.Impressed the GM actually helped clean dishes off the tables and mingle with guestsA lot of luggage carts were appreciated
Disliked: The fitness equipment could benefit from inspection/maintenance. One of the Elliptical and treadmills are not level and wobbled. I set the chest press from 40lbs to 45lbs. At first it was hard to push up and made loud clunky noises. After a couple reps, a long bang occurred and made it easier to push up. Better enforcement of prohibiting under aged kids from using the fitness center would be nice. A few young boys came in after me. They had little regard for respectful verbiage and ran around a bit. They appeared to be of Jr high/high school age My husband prefers locks on the bathroom door. The bathtub drain plug is too sensitive and closes with showering