Only place in the city with a hot tub. Great service from the front desk! It was very clean with a beautiful view. The attendants were very kind and helpful.

Disliked: Very loud neighbors but the front desk took care of it right away for us.

Exceeded my expectations in almost...

Liked: Check in and best customer service I have experienced in a hotel stay in a while. Parking is tight so the have valet parking with in and out privileges. They are now top of the list
Disliked: Pillows are weak.

Great family experience

Liked: Great staff rooms were clean and very comfortable. Managers reception was excellent as was breakfast
Disliked: Liked everything

Awesome

Liked: Everything thing was great and comfortable. All the extras included we're a pleasant surprise and the pool and hot tub we're great. The hotel is beautiful and the staff was very friendly.
Disliked: The only complaint I could have is the price for the parking is a little much.

Exceptional

Liked: Staff was professional and kind. Popcorn, happy hour, pool and breakfast. All great!

Exceptional

Exceptional

Exceptional

Liked: Every staff member we encountered was friendly and helpful. The extra perks of popcorn, pop,dinner,drinks,and breakfast were very nice. The pool and hot tub was nice. The location was within walking distance to places we wanted to visit.
Disliked: Not fond of the pricey parking, but that is fast becoming normal in bigger downtown hotels. There price was in line for the other hotels I looked at.

Exceptional

Liked: What a wonderful hotel! It is a beautifully kept secret in the heart of downtown. The facilities were modern and sleek and paid homage to the Cleveland area. The staff was so friendly and helpful. The rooms are a great size and the bed was extra cozy. I?d definitely stay again!

Exceptional