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AustraliaDrury Plaza Hotel Cleveland Downtown Guest Reviews
Overall Average Score:
Wonderful (4.5 out of 5)
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Patrick, New Carlisle, visiting Rocket Mortgage FieldHouse Tue, 25 January 2022
Good location; good service; clean. Overall good place to stay - free food and drink were a bonus.
Disliked: Some noise from corridor heard from room.
Dora, Cuyahoga Falls, visiting Rocket Mortgage FieldHouse Fri, 15 November 2019
I would stay at this hotel again for sure! It's a beautiful building, close to the arenas and restaurants, and the staff is wonderful!
Liked: Large room; super clean; professional and friendly staff.
Disliked: None.
Nancy, Cincinnati, visiting Cleveland Agora Thu, 31 October 2019
Clean, spacious, updated room. Great location.
Disliked: Nothing.
Donna, Wooster, visiting Goodtime III Mon, 28 August 2017
Only place in the city with a hot tub. Great service from the front desk! It was very clean with a beautiful view. The attendants were very kind and helpful.
Disliked: Very loud neighbors but the front desk took care of it right away for us.
Patricia Wed, 18 May 2022
Superb
Liked: The food and beverages in the evening are a really nice touch. The popcorn is awesome! The hotel is clean and different than your usual chain hotels, with all the marble and historic touches.
Disliked: The parking used to be self park at the garage but now it's valet only which I wasn't a fan of. It seemed a lot more expensive.
Shaela Tue, 17 May 2022
Very good
Sammie Tue, 17 May 2022
Exceptional
Liked: The staff was wonderful! the location is central to everything, we walked everywhere!\I would stay here again in a heartbeat!
Disliked: nothing!
Sharon Mon, 16 May 2022
Superb
Liked: Convenient location. Short walk to downtown attractions. Hotel and surrounding area was well kept. Room was very comfortable and nice quality with a closet, easy chair and ottoman, desk and chair, refrigerator. Also, if you don't want to use hotel valet parking at $37 a day and you won't need your car, there is a parking lot across the street for $12/day (no in/out priveleges for that price).
Colleen Sun, 15 May 2022
Superb
Liked: Complimentary Breakfast, dinner, drinksSize of roomFriendliness of all staff
Disliked: Automatic charge for valet parking.I was asked if we had valet at check in. Said no.Charge appeared on bill. I asked it to be removed at check out.Charge appeared 3x, debit 2x on final bill (ultimately still charged for valet )
Carol Sat, 14 May 2022
Would certainly stay at a...
Liked: Location was great. Kick Back Happy Hour was a nice bonus. Staff & Valet service was exceptional.
Disliked: Nothing
Vitali Fri, 13 May 2022
Exceptional
Liked: : "breakfast", "room"
Stuart Fri, 13 May 2022
good
Liked: I did not go for breakfast
Disliked: not applicable
John Fri, 13 May 2022
Exceptional
Michelle Fri, 13 May 2022
Disappointing. The room is large...
Liked: It is very sad that the only thing that they have to promote is "free hot popcorn."
Disliked: It was noisy. No one was helpful, we asked someone doing general housekeeping one day where to put a bag of trash (they do not clean your room during your visit) and he had no idea (his cart was equipped with a trash bag.) We had to stuff the trash in a can in the lobby. The free breakfast was bruised fruit and grey sausage among other things, we were so put off by this that we did not check out dinner any of the nights that we stayed. They never wipe up the wet marble floors from people coming from the pool/spa area, the elevator floors are always covered in water. The closet smells old and musty like a basement and now my clothes smell just like that after I have returned home. They do not provide extra toilet paper in the room and they do not check your room during your stay.
