Drury Inn & Suites Springfield IL

Disappointing

Liked: Happy hour from 5-7 was great a very nice plus. Most of the staff were very professional and hospitality very friendly
Disliked: Didn't get our wakeup call they blamed the system pool hours weren't posted. at check-in was told could swim early due to need exercise for broken foot was told pool not open till 9 no exception management was very rude and uncaring even though night management said it was ok called the desk a couple times for other issues phone just rang and rang when they did finally answer they were very rude hospitality was just not up to par as has been in the past

Exceptional

Very good

Good

Liked: Room was clean. Room itself didn't smell bad.
Disliked: Lots of kids running around unattended. Most of the hotel smelled like dirty pool water. Only 1 small rickety elevator in building.

Exceptional

A great place to stay...

Liked: The hotel was clean and well maintained. The location was great with restaurants and stores in close proximity. The staff was very friendly and we enjoyed the evening reception. It was a nice surprise after our arrival. Our room was very clean and comfortable.
Disliked: Nothing

Another great stay at Drury...

Liked: Consistently great service and the meals and drinks are a wonderful deal: clean and comfortable rooms.
Disliked: Can't think of anything!

Exceptional

Very pleasant

Liked: Nice staff