Drury Inn & Suites Springfield IL

Superb

Our stay at the Dury...

Disliked: I found the room to be pleasantly spacious, although it lacked sufficient lighting, which made it feel a bit on the dark side. However, it was impeccably clean and comfortable. The meals were a highlight of our stay; both breakfast and dinner were delicious and well-prepared, showcasing a variety of flavors that delighted our taste buds.One evening, we struggled to find seating in the lounge, but we made the most of it by enjoying a lovely glass of wine after dinner, which added a nice touch to our evening. The manager on duty during our stay, Javier, was exceptionally welcoming and friendly. He took the time to engage with us, inquiring about our day and ensuring our suite met our expectations. His attentive approach made us feel valued as guests.In contrast, the manager on Sunday had a different demeanor. While she was friendly enough and made an effort to check in with other guests in the dining area, it was clear that our table was overlooked, and her interaction with us felt somewhat dismissive. However, her attitude did not detract from our overall experience, as we were set to leave after breakfast.Speaking of breakfast, while it was still enjoyable, I would rate it slightly lower than Saturday’s offering. The eggs were cooked a bit too brown for my taste, and the pancakes and oatmeal lacked the appeal of the previous day's options. Overall, despite a few minor setbacks, we truly enjoyed our stay and would recommend it to others.

Fun

Disliked: There was a water main break down the street which left us without water. But staff was wonderful advising and offering us bottles of water free The morning manager was the absolute best considering the circumstances

Wonderful stay, I will always...

Liked: Great food, easy on and off the highway, beautiful room and very friendly staff
Disliked: Stay was perfect

Exceptional

Bad

Liked: Nothing
Disliked: Was told upon arrival that my payment that had already been processed was made in fraudulently. I believe they over booked and had to dump some customers. We booked thru Booking.com. Made and paid for my reservation well ahead and was still denied a room. Will never use this hotel chain ever again. Shameful practice on their part.

Very good

Liked: The food was very good. Lots of choices.
Disliked: We were poolside. Wish we would have been next to window instead. It would have been quieter. Our garbage cans did not have bags.

Exceptional

Superb