Drury Inn & Suites San Antonio Riverwalk

For one night, it was...

Liked: The hotel was very clean and comfy! Check-in was excellent! Elelana (I am very sure I’m spelling this wrong) is the best! She gave us the best advice and tips! She even guessed right that we were in town for the Lisa Lisa concert. Def 5 star employee. Happy hour and breakfast was an added plus! I will def book again!
Disliked: Tight squeeze parking spaces but not a huge problem. I still don’t know how big trucks and suvs do it

Nice getaway at a great...

Liked: Property is located within walking distance to lots of historic sites. The room had extra linens in the room so I didn’t have to request. I was acknowledged by name at checking and checkout. We were able to take our drinks upstairs to our room and enjoy on the private terrace
Disliked: I can’t think of anything I didn’t like

Exceptional

Superb

Beautiful room and friendly helpful...

Liked: Close to the riverwalk
Disliked: Nothing

Exceptional

Exceptional

Liked: I like everything the staff was friendly also it was convenient to get the places by walking
Disliked: They don't clean the rooms everyday and they also need to have transportation for gifts to get back and forth to different places as well as the airport.

Very good

Liked: Location. Happy hour.

Exceptional

Liked: Soo I started  reservation of a room with a travel agency at the Drury Inn and Suites in San Antonio.  The next day after confirming San Antonio, I logged in and completed what I thought was reservation of the room I originally started. Upon arrival, we met your awesome security guy, sorry can't remember his name and after we went inside and checked in. I sent my family to the room to get comfortable while I parked my truck. Upon arrival to the room I found my beautiful wife sitting in a chair inside the room with the curtains opened looking out the window. And I explained, baby we have a balcony and asked why are you inside looking out side. She showed me that we have no balcony. So in a  bit of despair, I looked at the room reservation and it did not Include a balcony. I immediately went to the front desk ad explained how much my wife loves to take pictures and being outdoors and somehow the room/ reservation changed and I did not verify and asked how much to upgrade to a room with a balcony. I felt so bad whatching my wife just looking out a window. Alexis! I hope I spelled her name right listened to me and understood the delima I was in, took a look and said I can get your family in the room you thought you were getting initially at no extra charge. I was blown away. I don't know how you found her and or Renea your assistant GM. All your staff is amazing including your cook. He watched attentively over the food out your kick back 5:30 to 7 pm.  Thank you Alexis and everyone keep it up. My family and I will only stay at Drury Inn and Suites in San Antonio tx if you continue to employee the type of amazing folks we met today!!!Thank you, Rodney Ketner