Drury Inn & Suites Louisville

Superb

Horrible

Liked: The two staff memebers from the kitchen area and front desk were very assertive to our concerns. They apologized that we did not get any rest due to all the late loud noise and took my husbands email and said they would sent us a complimentary stay for next time. I should have took a pucture of the pool area. So many people from this so called birthday party we literslly had to step over kids and towela. It was horrible and pool was dirty
Disliked: Pool overcrowded by people that were not staying there. You need cameras and security especially on weekends. It was horrible. Someone had a birthday party for a child and about 50 outsiders showed up. Packing alcohoic drinks and handing them over the fence to people in the pool area. Very loud taling outside at midnight by 3-4 black men. I called the desk and the person on night duty went and told them to leave and they did. You need a limit in pool ans hot tub area. It was far exceeded and murky/dirty. The food was ok, but I was very upset as we got no sleep. Also teenagers running up and down the halls late at night. I addressed this with one f them as I told them this is disrespectful.

Exceptional

Exceptional

Liked: It was nice.
Disliked: I bookec by calling the hotel and got sent to a 3rd party for booking. Cheaper rate came later and I couldnt change it due to third party. I lost close to $70.

My stay was excellent and...

Liked: Jenn was an angel from start to the end of my stay. The other staff especially, Sparkle was helpful as well. Great team you have at the Drudy Inn at Louisville East.Thank you for going above and beyond what was expected.
Disliked: The willingness to help me.

Exceptional

Liked: Evening meal included
Disliked: Nothing

James and Jenn the breakfast...

Liked: Comfy beds

It was ok but would...

Liked: We had stayed in the Drury Inn in Huntsville the night before so we booked this one. Big Difference! Not in a good way.
Disliked: The breakfast area is way too small for the number of people. The bathroom in our room was not great. Very small vanity, no fan, light switch was not inside the bathroom.

Exceptional