Name: Drury Inn & Suites Knoxville West
Address: 209 Advantage Place, Knoxville, TN
Telephone: (888) 420-1643
Rating: 4.75

Very good

Always enjoy my stays at...

Liked: This location is so convenient with great choice of surrounding restaurants (some even walkable) and the interstate, (which I did not hear during my stay.) The free breakfast buffet was always hot and fresh, the evening snack bar and drinks were great, something a little different each night like barbeque, pasta, hotdogs, etc. The staff was very attentive and helpful but my last night of my weeklong stay, I had a very rowdy family next door that sounded like they were wrestling and playing loud music well after 10pm. I had to call down to the front desk 3 times. They tried to help by calling them and asking them to please be quiet and then also visited their room, but the mom was extremely rude to the hotel worker and said she had the right to be loud because it was a hotel (ridiculous and very wrong thinking!) I felt bad for the hotel workers, I know they were trying to help, but nothing was working. They offered move me to another room, but it was past midnight at that point and I had so much stuff I would have to gather and take and it would have woken me up even more. I took a sleeping pill and finally feel asleep around 2am. The next morning, I talked to the front desk again and they offered to talk to the manager and they added some points to my Drury awards, not quite enough for a free night, but still pretty decent amount. I feel like that was fair. It won't keep me from booking with Drury again, it was just an unfortunate incident.

Superb

Exceptional