Drury Inn & Suites Creve Coeur

Request for refund! There was...

Liked: Location was located near entertainment venue and home of our friend whom we were connecting with for dinner. We had hoped to stay as our family had many years ago, but room was not suitable.
Disliked: Requests made at time of booking accommodation were not met. We needed a room safe from allergy triggers. Immediately upon entering room at check in we noticed the room smelled. We had to leave to attend an event. When we returned, could not stay ten minutes before a family health emergency triggered/caused by feather/down pillows and even stronger overpowering room odor. Room smelled of stale smoke, but even worse was strong odor of mold caused by moisture/water left to grow mold. Specific requests to have smoke free and feather pillow/down bedding were made clear ahead of time. This caused immediate illness/family emergency in both of us. After exposure to this moldy air and the feather pillows, we immediately had to politely check out and drive home in middle of night. Out actual stay in the room was ten minutes while we tried to find a route home without nightly road closures and construction. Just really terrible experience when these histamine triggers causing body wide allergic reaction which can last for hours to many months.

Will not accommodate Disabled people.

Liked: Nothing...I'm disabled they wouldn't accommodate me. All I needed was a bathtub or shower seat.
Disliked: They made us feel awful..I put bathtub when I booked the room plus I called two days before arriving to make sure I was going to be ok.

Exceptional

Liked: Very comfy beds and clean room

Great

Liked: Staff and location
Disliked: Nothing

Very good

Liked: It was in a great location. The customer service was accommodating in adjusting the reservation.
Disliked: This location did not have the shower/tub combo in their rooms, per their staff. They informed us that this location had removed all of their tubs. I called prior to booking and spoke with someone (reservationist) at this location that they had shower/tub combo bathrooms; there was no mention of the construction that was going on either. My partner has a medical condition that requires him to use the tub to soak twice a day.

Very good service.

Liked: Good.
Disliked: Nothing.

Poor

Great place to stay!

Liked: The rooms were super clean. Stayed in a newly renovated room. The beds were amazing. The food was good. It was quiet and pleasant!
Disliked: Everything except the reception wasnt as good as normal. The elevators were disgusting but please keep in mind they were renovating. But still needed attention. There was things that needed attention.

It was amazing to stay...

Liked: It was really nice and staff were amazing and they were so sweet and have an amazing staff there and when we got there they were nice and friendly to check us in and quick and as we were tired and hungry and they have supper already there free food with our rate and free breakfast too so it was plus and we love that place and definitely we will stay in the future