Drury Inn & Suites Cincinnati North

Very good

Bad

Liked: The staff was good,The room was clean
Disliked: The bed was awful I spent the night in the chair It was,full of dips The mattress was finished would not recommend. Told the desk in the morning that was room 504 nothing was done about it I would expect alot more for the drury inn especially at 167.bucks for a room

Exceptional

I enjoyed my stay and...

Liked: Breakfast was good. Good variety.
Disliked: Not sure

Comfortable stay but needs better...

Liked: The property was convenient, beautiful, spacious, clean rooms, nice dining area, lots of amenities, close to many stores and gas stations.
Disliked: There was a lack of communication upon our arrival. One of the employees was on the phone for an extensive amount of time and never acknowledged us standing there waiting to be assisted. We left and went to the bathroom and came back about 15 minutes later and again there was no acknowledgment. Someone came out and assisted us who was very short in conversation, and didn’t make us feel welcomed at all. I have visited this branch of hotels for quite some time, but never at the Cincinnati/sharonville location. There’s definitely a difference in employees, Middletown’s staff is much much better. It won’t stop me visiting the hotel but it will stop me from going to this location. First impression is a lasting impression. Please do better with customer service.

Passable

Liked: Beautiful facility. Great dinner and drinks as well as breakfast options. Best maintained hotel room bathrooms I have seen ever.
Disliked: No soundproofing, no sleep. I paid for a place to sleep, and that's the one thing you can't get here****Could hear everything next door and in the hallways. ****Could hear the highway traffic of cars, semi's, and emergency vehicles ALL NIGHT LONG. I literally could have slept outside next to the road and been at the same level of noise.You'd think the hotel developers would test decibels of sound hitting the site and add windows and walls to resist those levels when in the construction phase. They should have also been diligent in making sure interior soundproofing between rooms / doors and other areas was premium. With all the wonderful things about this hotel, I can't believe they would neglect the most important thing, people who paid to get some sleep 💤😴 Terrible stay.

Exceptional

Exceptional

Nice and comfy!

Liked: My checkin process was very smooth. The staff was super friendly. Angela stood out to my family she was exceptional. The breakfast options and drinks were good also.
Disliked: There was one employee that seemed rude and unfriendly. Bryan! He needs a course on being courteous and kind to others. He's not an asset to this establishment.