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AustraliaDreams Acapulco Resort & Spa - All Inclusive Guest Reviews
Overall Average Score:
Good (3.65 out of 5)
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Claudia Mon, 9 October 2023
Fine
Claudia Mon, 9 October 2023
Fine
Jesus Wed, 13 September 2023
Perfect
Jesus Wed, 13 September 2023
Exceptional
Genis Mon, 19 June 2023
Exceptional
Liked: The hotel, service and staff were amazing.
Disliked: Services with booking.com were extremely poor and speaking with customer service was even more disappointing
Genis Mon, 19 June 2023
Exceptional
Liked: The hotel, service and staff were amazing.
Disliked: Services with booking.com were extremely poor and speaking with customer service was even more disappointing
Betsabe Sat, 3 June 2023
Its ok but a little over-priced for what you get
Liked: staff is very nice, and kids pool is very good
Disliked: - there are waiting lines every time to have breakfast- the restaurant offer is really not as said; every meal you would have around just two options, other ones will be closed or not working. meaning not so many options- in the beach you only get service after 11am; before that you dont even get to have a glass of water- elevators are old and common areas of reception does not have AA
Betsabe Sat, 3 June 2023
It’s ok but a little...
Liked: staff is very nice, and kids pool is very good
Disliked: - there are waiting lines every time to have breakfast- the restaurant offer is really not as said; every meal you would have around just two options, other ones will be closed or not working. meaning not so many options- in the beach you only get service after 11am; before that you don’t even get to have a glass of water- elevators are old and common areas of reception does not have AA
Andrea Thu, 11 May 2023
Fr Auslndische Touristen eher schwierig
Disliked: We had a room with ocean view for 6 nights (couple from Switzerland). And let's start with this: We would never come back.Almost none of the staff spoke English, which made even the check-in complicated. We had to change the room cause we accidentally booked one with Twin beds. We got a new one but it took 3 staff members to explain that we had to pay more and how much and that we still had a room with ocean view. Then we did not understand the room number in Spanish and we could not decrypt what she wrote on the card. We could guess the right room but the key cards did not work so we had to go back to the lobby again.The room itself had a beautiful view and was very large. AC was working and everything neccessary was there. We tried to order a second blanked through the hotel app twice and we asked for one 2 or 3 times at the lobby but never got one. Housekeeping was good regarding the cleaning but we got a different amount of towels every day, sometimes we had 3 to shower but none for the floor or the hands.The app from the hotel itself was good and helpful cause the restaurants changed their opening hours from time to time. The link to the menus did not work in the app but that was ok. Don't go to La Trattoria though, it has absolutely nothing to do with Italian cuisin, althought the idea with a pasta and a pizza buffet seemed nice.We wanted to order room service for breakfast once: Should have done it the day before or super early in the morning as we had to choose a timeslot. This of course, you've only been told AFTER you choose all your food and drinks. For the omlett you could only choose one ingredient, very poor.But we have to say the food was not really great overall. Not really local dishes and the quality was rather poor. I got diarreah the first day until we left. And we were a week in Tulum before and I could even eat local street food without any problems.
Andrea Thu, 11 May 2023
Für Ausländische Touristen eher schwierig
Disliked: We had a room with ocean view for 6 nights (couple from Switzerland). And let's start with this: We would never come back.Almost none of the staff spoke English, which made even the check-in complicated. We had to change the room cause we accidentally booked one with Twin beds. We got a new one but it took 3 staff members to explain that we had to pay more and how much and that we still had a room with ocean view. Then we did not understand the room number in Spanish and we could not decrypt what she wrote on the card. We could guess the right room but the key cards did not work so we had to go back to the lobby again.The room itself had a beautiful view and was very large. AC was working and everything neccessary was there. We tried to order a second blanked through the hotel app twice and we asked for one 2 or 3 times at the lobby but never got one. Housekeeping was good regarding the cleaning but we got a different amount of towels every day, sometimes we had 3 to shower but none for the floor or the hands.The app from the hotel itself was good and helpful cause the restaurants changed their opening hours from time to time. The link to the menus did not work in the app but that was ok. Don't go to La Trattoria though, it has absolutely nothing to do with Italian cuisin, althought the idea with a pasta and a pizza buffet seemed nice.We wanted to order room service for breakfast once: Should have done it the day before or super early in the morning as we had to choose a timeslot. This of course, you've only been told AFTER you choose all your food and drinks. For the omlett you could only choose one ingredient, very poor.But we have to say the food was not really great overall. Not really local dishes and the quality was rather poor. I got diarreah the first day until we left. And we were a week in Tulum before and I could even eat local street food without any problems.
