Not good

Disliked: The rooftop bar?s music kept me awake half the night. Would have preferred if I was told about the rooftop bar at reception and given an option for a lower floor.

Fab spot but a bit...

Liked: Beds comfy, generally quiet rooms, staff super-friendly. Real party spot with great club options
Disliked: Having stayed several times over the last few years - nothing has changed! (Except the bizarre original basins) It?s all looking a bit tired and dirty .... carpets worn and coming up in corridor, stains on rug in room, wardrobes still too small, doors with scuff marks... Still a lovely spot but needs investment!

Awful

Liked: Terrible. Worst hotel I?ve stayed in
Disliked: Room was like a hostel, dirty, smelly and loud.

Good venue and good location...

Liked: The bed was super comfortable and the overall hotel was very stylish, which made for an enjoyable base camp during our trip to NYC. We didn't use any of the facilities, but what we saw of them were very impressive.
Disliked: Both Booking.com and the hotel could have been clearer with regards to paying the hotel deposit when checking in. Granted, we were pay on departure and aware of having to pay the deposit when we arrived, but reception were not clear about how much would be secured against my credit card. The receptionist tried my credit card twice, which upon was declined because it took me over my balance. This was something I didn't find out until later on, but at the time was assured because it probably had a security block on it. Little did I know that the recpetionist was trying to secure nearly £1500 deposit! I might add that in ignorance, I opted for my debit card instead and that it was only after I got to my room and joined the wifi that my bank notified me to tell me that the hotel tried to secure the balance of the entire stay and an additonal $150 per night for damages, which explained the rejection of my credit card. Upon further investigation, I checked my current account (the card finally used to approve the check-in process) and low and behold, the deposit completely wiped the majoirty my available balance. All-in-all, this wasn't the desired card I wanted to use for paying our final bill on check-out and the hotel royally cocked up what should have been a straight forward process. Communication from both parties would have saved a lot of stress and bother. Why on earth a deposit for that amount had to be secured, I have no idea and next time, I'll opt to pay in advance or on arrival.

Pleasant

Disliked: Our room smelled like marijuana The noise from the night clubs and hallways was a bit much The location was excellent I would not likely stay here again

I wish my room was...

Liked: Rooftop club
Disliked: No microwave in room No empty refrigerator in room No ice machine No shuttle service from airport I didnt have enough towels the first night Security at door for rooftop events were rude Our room was clean

It is a DREAM hotel!!

Exceptional

Very good