Dream Downtown by Hyatt

Amazing location, amazing staff

Liked: The staff were amazing including the room service staff. They quickly managed to arrange a kettle for me and were happy to arrange a taxi. The taxi driver managed to get us to the airport in time even though there was crazy traffic with some quick thinking. Jay was really helpful during our checking.
Disliked: The size of the room was really small. I visited with my son and for two of us there wasnt any space to move around. That was a major downside of the hotel as I have stayed at cheaper places in New York and the rooms were very large compared to this place. There is a nightclub at the top of the hotel and on weekends and some days they have parties and we could hear the beats in our room. The hotel supplied ear buds to wear during the sleep but I cannot use them. It wasnt a major inconvienience since we were on the 9th floor and the club on thte 12th floor. But if you take a room below 12th floor then it will be a problem.

Exceptional

Bad

Good

Great hotel & environment, but...

Liked: The hotel environment was amazing and also the staff was very nice. Especially a guy name Jay.
Disliked: The rooms are tinny and they charge 80 usd if you wish to have a beach chair in the pool area.

Superb

Liked: Clean, friendly. Great location

Exceptional

Liked: Jay and Anthony were the high light of my stay! 5 star customer service, super accommodating, always polite and smiling. Customer service goes a long way - when you dont expect a tip either!

Exceptional

Liked: Excepcional location, friendly staff and great atmosphere at the social areas.

The beds were comfortable and...

Liked: The room was kept clean. The service is excellent as well. Very nice location, close to everything! Easy to access the subway and to go uptown or downtown.
Disliked: The hotel's breakfast restaurants need some improvement. If the pool area restaurant is closed, there is no other way to eat in the hotel.. The rooms were a little outdated as well, but were kept clean.