Total Satisfaction

Liked: Everything the hotel was lovely, clean & the staff was friendly, polite and very helpful. The location was excellent for what we needed.
Disliked: N/A

We would definitely use this...

Liked: Very good breakfast.Bed very comfortable and room nice and quiet.
Disliked: The height adjuster for the shower head didn?t work!

Good

Liked: Communal areas clean and tiny. Good hot selection for breakfast. Staff friendly.
Disliked: Bedrooms and bathrooms are tired and hot. Bathrooms especially need an upgrade.

Superb

Pleasant

Liked: The bar area and outside terrace were lovely plenty of places to sit and relax . Staff were very friendly and towels of excellant quality Loved the indoor sun terrace
Disliked: First night we stayed to have a meal in the restaurant but this took over an hour to come . The following Wednesday after a day out we thought we would give the restaurant another go as it had appeared to be busy previous night. Well we turned up for our meal at 6.55 by 8 o?clock it had still not arrived when my husband chased it up the lady said ?well you did have a starter? then suddenly it appearedThis was not edible we both had pies the vegetables were overcooked and cold my husband could not even cut into his pie . When we complained the lady took the meals away came back and said it would be another 20 minutes chef would see what he could do. We were very cross and asked for a refund then left and went to another establishment worried if we could get in somewhere we found The Tye Rover not far from the hotel . Now I appreciate there was obviously staffingg problems as everyone seemed to be doing all jobs from receptions to bar etc, but if it was a waiting time of over an hour shouldn?t guests be told. Very disappointed with this. However the breakfast were very good but of course this was Buffett style. I do need to add though that one morning a young girl was cleaning the tables with the spray and did not move any of the items off including the cutlery and cleaned round them noticing the cloth was left touching the cutlery . Totally unacceptable especially in these timesThe room was lovely suited our needs however the bath being of a narrow design required a secure grab rail to enter and exit the bath .Using the shower rail that is of flimsy construction should not be used to exit from the bath both rails situated on the bath were loose. I do not like to complain but I feel these points need to be raised for yourselves to address .

Good value, comfortable hotel with...

Liked: Location good for reaching A12. Breakfast was fine. Beds were comfortable.
Disliked: Hot in room. Pond was green.

Passable

Liked: Ok
Disliked: Food was terrible had to send it back

It was very fit for...

Liked: Staff friendlinessEase of getting foodEase of layoutEase of changing room
Disliked: Limited menu, both food and drinkDifficulty switching off bath tapNoisy fan in first room

Very good

Liked: Breakfast good... and breakfast staff very helpful.
Disliked: Mattress too hard; woke up with bad backache