Downtown Value Inn

Pleasant

Liked: Great location
Disliked: Room smelled like pee.

Bad experience

Liked: Nothing
Disliked: The bathroom was filled with ants, my bedroom was next to the train tracks and was extremely loud, and there was construction out front that made it impossible to access the parking. Overall, I had a bad experience.

The people here make the...

Liked: This is the perfect example where triumph of customer service, and of personal human decency by staff, compensates for any perceived deficiencies in a property.This is a budget property. If you have illusions of snooty, uniformed bellhops, snarky concierges behind marbled desks, and enormous lobbies with Tiffany stained glass domes . . . . your nose may turn up and your heart may sink, because this place is a solidly built motel for regular folks. If you're a snob, chase the Ritz-Carlton, not far away.Two things make this place special: Location and, above all, its staff.A block away is PSU. It sits right on a streetcar line that will take you anywhere. The property has free parking (but it is in short supply, best call and ask). 15 minutes of pleasant walking takes you anywhere in the downtown district and a bit further goes to the Pearl and adjacent districts. There are superb food trucks a block or so away (Portland helped popularize food truck culture a few years back).But the staff make this place. I am tempted to say I have never seen such kindness and supportive attitude in an accommodation before. So totally above and beyond the call, it was amazing. During my stay at the hotel, I needed assistance a number of times, and Nicky, Nicole and others jumped at the chance to help me and my partner when we were in need. We were just amazed!Just for this reason alone, I would give this property 100 stars if I could. I could not possibly recommend more highly.

The staff is nice and...

Liked: It is close to everything
Disliked: There is a smell going in second floor going up to our room

Good

Liked: The staff were all very helpful and friendly. The room was very clean.
Disliked: No elevator, poor and tight parking. No ice machine.

Superb

Relatively quiet for location (city)...

Liked: It was a comfortable room for our needs. We were in Oregon for a wedding and spent little time in the room except for sleeping. It was comfortable. Pizza place next door with a great selection of beer.
Disliked: Not a big deal. No coffee pot. But two coffee joints within walking distance. One literally across the street.

Exceptional

Liked: This place is a great value for the price. I ESPECIALLY value the fact that I can park my car in their lot which is off the street, right next to the 24 hr desk, and being watched by their security cameras.

Exceptional

Liked: Kind staff. Cleaned room and bathroom. Great location where it is easy to access anywhere in Portland. I was happy to stay at this hotel. Thank you!