DoubleTree Suites By Hilton Tucson - Williams Center

Exceptional

Liked: I love love the new night lighting by the pool
Disliked: Nothing

Passable

Liked: The location and the cookies
Disliked: Reception staff was not knowledgeable of the hotel. She directed us to a different room than she had assigned us. She also put a large hold on my bank account even though I had already paid 100% of the stay rate. She said it was for room tax. The cleaning person was rude and didn't replenish the supplies in my room. Also There were no hangers in the closet.There were brown spots on the bathroom door. I tried not to imagine what they were. Breakfast was ok, but even though they say it is until 10am by 9:30 they were out of eggs.

We loved our stay here....

Liked: It was very nice and comfortable. Very family friendly. I like how there was so much room. You get a living room and an actual room I really liked that. The pool was nice and cooling and clean. The property itself was very clean and beautiful. The breakfast was really good too.
Disliked: The only thing was the AC didn’t work to well. The bedroom would get so hot at nights it would be a little difficult to sleep.

Exceptional

Room was dirty, trash was...

Liked: Location and amenities
Disliked: My room was dirty and really needed updates bathroom was disgusting.

Perfectly acceptable 3 star plus...

Liked: Location
Disliked: A couple of cockroaches

Bad

Liked: I was charged twice . Booking.com charged me the correct amount while Doubletree charged me a higher amount. I contacted Doubletree and they still have not corrected the billing issue. Would not recommend

Exceptional

Exceptional