DoubleTree Suites by Hilton Salt Lake City, Salt Lake City

Very good

Liked: Location & comfort
Disliked: Not clean enough!Some doors are stuck.Some phones don?t work,Some light bulbs aren?t working

It was a short stay...

Liked: Size of room, separate living space
Disliked: The pool area was dirty and called for extra towels but did not get them. There were no cups in the room or supplies for coffee. The ice machine on our floor did not work.

I would not book another...

Liked: The amenities were ok if we were going to use them.
Disliked: The cleanliness of the hotel could have been better, the cleanliness of the room should have been better. The comfort of the room bed was horrible.

Great place

Liked: Located close to a lot places to see.
Disliked: Nothing really

Exceptional

Liked: I loved that it was centrally located.
Disliked: We only got one cup of coffee inside room, so we thought we could possibly get a courtesy coffee to go before getting on the road and there was no courtesy coffee station which we have been used to in other hotels. The only offering was a Starbucks which was very poorly attended, so we just left.

I love Hilton Hotels -...

Liked: I just recently had surgery and am not supposed to lift anything over 5 lbs. I parked my car and had to carry my luggage down the stairs in the parking garage as there was not an elevator and I forgot to unload them when I was checking in. I got them inside and went to the front to ask for a cart to wheel my luggage to my room. A staff member came up to me, and I explained the situation to her, she asked what kind of surgery I had, and did NOT offer to help with my luggage but proceeded to tell me 'it doesn't look like we have any luggage carts right now...' we both walked to the front desk and the lady at the front said 'well we have three but it looks like they are all being used at this time.' I asked if either of them knew when they would be back, they both shook their heads no. I asked if they have someone who can help me carry my luggage and I will pay/tip them to help me, and they both shook their head while one of them said no. I was shocked. Never in my entire life have I not received an offer to help with my luggage! I almost checked out and left right then, but it was late, and I traveled with my son and his friend and they were walking up to me and came to help. Thank goodness for my 13 year old and his friend, they helped me with my luggage the rest of the way. And I STILL left a $10 tip for the room service staff. Mostly that was for the nice gentleman who must have switched them shifts, he brought us a couple things and was fabulous. My advice - get more luggage carts, AND/OR teach your staff to offer to help the guests. I will not be back to this location.
Disliked: Staff not offering to help with my luggage. Even after I mentioned how I was ordered by my Dr not to lift anything over 5 lbs.