Great location, POOR Housekeeping!

Liked: The location was perfect. The sofa in the king suite was lovely. Very helpful as our reason for stay was major surgery.
Disliked: It took an act of congress to get housekeeping to clean our suite and on more than one occasion we had to go get towels and take our own trash out. This is not acceptable for this caliber of hotel! We expected more from Hilton. We would request housekeeping and they would not show up. We also had to request a blanket and a small heater as the unit was cooler than I could tolerate and the Hotel had turned off all of the Boilers for the summer. The heater worked fine and the blanket was a welcome addition.

Exceptional

Exceptional

9/10 would stay again

Liked: Staff were super friendly.
Disliked: Gym area is a tad small.

Exceptional

Exceptional

Liked: Everything
Disliked: Nothing

Disappointing

Did not feel welcomed.

Liked: nice hotel and nice rooms.
Disliked: We had a manager come to our room twice in a matter of 15 minutes to tell us there was a noise complaint. We were simply eating pizza with our friends who lived local in town who stopped by the room to say hi to us. We were not playing music or watching TV, we were just simply talking and laughing and catching up with our friends who we hadn?t seen in a long time. Before we knew it we were getting a noise complaint. we tried to lower our voices and not laugh audibly and before we knew it we were getting a second noise complaint. We noticed the room below us was throwing a party and I?m wondering if we were getting blamed for their noise. it was ridiculous, to the point that I was shushing my friends for even laughing or talking above a whisper. We got the room with a living room for the reason to be able to visit and have pizza and soda with our friends. the very next morning at 9:30 am we had a staff member walk into our room without even knocking. We asked him to come back as we were still sleeping in. He came back at 11 am and told us we had to get out of the room immediately so they could start cleaning it. We were still in the process of packing our things and confused because check out was not until noon. We called the front desk and they confirmed checkout was at 12 yet they still harassed us to get out. we wanted to stay here again but due to the way we weren?t treated we will not be returning. Being able to sleep in and spend time with friends and family is a large part of a vacation. I don?t get to take vacations very often due to work, so it would have been nice to have been able to enjoy my experience.

Exceptional