DoubleTree By Hilton Resort Lancaster/Willow Valley Guest Reviews
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Anonymous Fri, 11 July 2025
The hotel is very attractive,...
Liked: The property is beautiful, and the room was spacious, nicely decorated and clean
Disliked: The person who checked me in was "proper" but not very friendly. Also, I was charged a $25 "facilities fee," which I resent because 1) I didn't use any facilities and 2) I felt like I was being fleeced.
Surafel Mon, 7 July 2025
Staff is good but the...
Liked: Nothing
Disliked: A lot of bedbugs
Dairsow Tue, 1 July 2025
Our stay was very good...
Liked: It was a very beautiful hotel and the staff were friendly and accommodating.
Disliked: The bed wasn't that comfortable.
Lisa Mon, 30 June 2025
Exceptional
David Sat, 21 June 2025
Great location, interior but staff...
Liked: Clean, modern hotel in beautiful surroundings
Disliked: Wifi was not reliable. Even the TV connection was unstable due to the Wifi being unreliable. Also, the service was spotty. I would call the mainline for assistance and no one would pick up. Also when I arrived, no one was at the desk. The lady was on a phone call regarding a problem with the smoke alarm. And when I did get her attention she didn't seem very interested in helping.
Bryan Fri, 30 May 2025
Very good
Yuanyuan Mon, 26 May 2025
Very unhappy about the stay.
Disliked: Shower handle fell off and was told it needed 2 hrs to be fixed. It was 9pm and the hotel was sold out, so we had to take shower at the public shower next to swimming pool. Very bad experience.
Gary Tue, 20 May 2025
Exceptional
Bruce Sun, 18 May 2025
Exceptional
Carima Thu, 15 May 2025
Very good