DoubleTree By Hilton Resort Lancaster/Willow Valley

The hotel is very attractive,...

Liked: The property is beautiful, and the room was spacious, nicely decorated and clean
Disliked: The person who checked me in was "proper" but not very friendly. Also, I was charged a $25 "facilities fee," which I resent because 1) I didn't use any facilities and 2) I felt like I was being fleeced.

Staff is good but the...

Liked: Nothing
Disliked: A lot of bedbugs

Our stay was very good...

Liked: It was a very beautiful hotel and the staff were friendly and accommodating.
Disliked: The bed wasn't that comfortable.

Exceptional

Great location, interior but staff...

Liked: Clean, modern hotel in beautiful surroundings
Disliked: Wifi was not reliable. Even the TV connection was unstable due to the Wifi being unreliable. Also, the service was spotty. I would call the mainline for assistance and no one would pick up. Also when I arrived, no one was at the desk. The lady was on a phone call regarding a problem with the smoke alarm. And when I did get her attention she didn't seem very interested in helping.

Very good

Very unhappy about the stay.

Disliked: Shower handle fell off and was told it needed 2 hrs to be fixed. It was 9pm and the hotel was sold out, so we had to take shower at the public shower next to swimming pool. Very bad experience.

Exceptional

Exceptional