DoubleTree By Hilton New Orleans Airport Guest Reviews
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0.9 miles from Kenner centre |
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Daniel Sat, 16 March 2024
Superb
Liked: I stay here often it’s a good hotel.
Disliked: Prices have increased lately. Room service is expensive.
Daniel Sat, 16 March 2024
Superb
Daniel Sat, 16 March 2024
Superb
Liked: Great hotel right next to the airport.
Disliked: It’s quite expensive.
Paul Mon, 26 February 2024
High cost, unfairness to guests,...
Liked: During my previous to last stay, breakfast was included in the booking. This last stay cost considerably more and breakfast was $40 per person extra. Staff was appropriately courteous and helpful. Liked the secure parking and entry and egress worked well.
Disliked: Shower fixtures were antiquated and did not work well. Housekeeping skipped our room one day. The room rate was outrageous, over $200 per day. Full payment was required at booking, which for 7 days was over$1,400. No refund policy for cancellation. If cancellation was necessary, hotel would keep every cent of full payment required at booking. This policy is over the top and is abusive to guests. I did not have to cancel, so I was not victimized by the policy. Had I had to cancel, would have felt victimized. Aging hotels, with policies that potentially victimize guests, days are numbered.
Steven Mon, 12 February 2024
Very good
Roxane Sat, 10 February 2024
We enjoyed our stay!
Alexus Mon, 5 February 2024
Exceptional
Jacqueline Sat, 3 February 2024
Very good
Karla Tue, 30 January 2024
Uninterested and rude employees. Outdated...
Liked: I liked there was a bar that had food for travelers coming in a little later.
Disliked: The receptionist in the evening had a " rather not be their attitude and demeanor". no smile no welcome. looking at me to say something to her first- This is not a good representation of customer service. Also, she was talking with another friend or coworker who was getting off work and again it was the energy of hurry up so I can get back to what I am doing... Even before my stay I called the day before inquiring about an app. It was later learned this was the same young lady who didn't understand my question and hung up the phone. Overall room was dated, and we had to ask for extra blankets as the temperature was 25 degrees and the room wasn't warming completely again presented with an attitude... Overall D-
Henry Mon, 29 January 2024
Great place to stay near...
Liked: The property allowed us to check in a few hours earlier. We got off the cruise ship with all that luggage. They were so accommodating by shuttling us to the airport at 4:30 am in the morning.
Disliked: Felt weird that night like we were interrupting the staff when we went into the dining room. There was no one else in the dining room and we didn’t see where the hours were posted. They said they were open. We had to look for someone.