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AustraliaDoubleTree by Hilton Hotel Chicago O'Hare Airport - Rosemont Guest Reviews
Overall Average Score:
Very Good (4.1 out of 5)
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Edward, Chicago, visiting Rosemont Theatre
What a great hotel. I am a little handicapped - a nice room, stayed overnight, saw the Alabama concert Friday night, stayed overnight, and had a great breakfast. Saturday morning, staff very friendly and helpful.
Liked: 5 stars.
Jeanne, Eagle River, visiting Copernicus Center
Liked: Treated very good. Rooms were clean and shower water pressure was excellent. Great buffet breakfast - the blueberry pancakes were to die for.
Disliked: Had to buy a cup of coffee in the coffee shop. No lobby coffee.
Alison, Chicago, visiting Rosemont Theatre
Fantastic room and service. Very happy.
Abeeth Fri, 4 July 2025
Good
James Thu, 3 July 2025
Very good
Liked: Cleanliness, friendly staff especially the bar staff!!
Anonymous Thu, 3 July 2025
I got scammed
Liked: I booked it and went to check-in and was told there's no available room and I canceled my booking because I needed a place to stay. I requested to ve refunded and they haven't refunded me still. I will not recommend them, I was scammed.
Disliked: I booked it and went to check-in and was told there's no available room and I canceled my booking because I needed a place to stay. I requested to ve refunded and they haven't refunded me still. I will not recommend them, I was scammed. I need my money back!
Bill Tue, 1 July 2025
Location great. Service not great
Liked: Location
Disliked: Lack of service. Front desk never answered calls, you had to get your own coffee refills if you stayed more than one night Same thing if you wanted a different pillowHallways smelled of trash Parking garage fees deceptive, I.e. daily rate was only if you left the car in the garage the entire time of your stay, if you left to go to dinner and come back, you incurred another daily charge.
Anonymous Sat, 28 June 2025
Exceptional
Joyce Thu, 19 June 2025
Very good
Liked: Almost everything
Disliked: Bed was squeaky and not so comfortable
Juan Thu, 19 June 2025
Good
Disliked: Shower head not working right.(room 740)
Kathryn Fri, 6 June 2025
Exceptional
Liked: Good location and comfortable. Rooms were quiet we didn’t hear any noises from other rooms. Bed and pillows were very comfortable.
Todd Tue, 3 June 2025
We didn't stay long but...
Liked: I loved how we showed up extremely late. The room was still available.
Disliked: The price on a toothbrush
Selina Wed, 28 May 2025
Basic.
Liked: The hotel and the room were great along with the location
Disliked: The issue was the lack of knowledge the front desk had when it came to parking. I did online check in and added in and out parking for $39 the front desk said that was not possible then later found out it was. They later gave us the wrong information on how to use the privilege. You cannot use the room card as they suggested you have to pull the ticket and have it validated every time to exit. The first day I had to spend an extra $15 to leave the parking lot. Also, I've never been to a hotel that didn't have coffee set up in the morning for guests of the hotel. You have to pay for it and it's mediocre. Also as far as safety. The bridge on the second floor doesn't lock - so anyone who is not a guest and parks in the lot can access the hotel floors.
