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Doubletree Hotel Charlotte-Gateway Village eeef
Doubletree Hotel Charlotte-Gateway Village, 895 West Trade Street, Charlotte, NC| Area: Charlotte Center City - TWC Arena
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BOOK ONLINE OR CALL 877-477-8598 promo code HBC7858
4.2
HOTEL RATING:
EXCELLENT
4.2 out of 5 (193 Ratings)
0.9 miles from Charlotte centre
BOOK ONLINE OR CALL 877-477-8598 promo code HBC7858
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Hotel Description
Sumptuous beds a convenient location and excellent customer service win rave reviews from our guests who've stayed at the DoubleTree Hotel Charlotte-Gateway Village. The hotel has 187 rooms spanning eight floors. All accommodations feature comfy beds with pillowtop mattresses and down duvets oversize lounge chairs and ottomans. The hotel has an on-site restaurant and tavern open for three meals a day a private saltwater pool and lounge area and a fitness center outfitted with top-of-the-line equipment. Wi-Fi access and on-site parking are available both for an additional fee. The hotel borders the beautifully landscaped grounds of Johnson & Wales University's Charlotte campus. It is less than one mile from the Bank of America Stadium and one mile from the Charlotte Convention Center. The hotel is also located seven miles from Charlotte Douglas International Airport. our guests enjoy an "amazing" experience at the DoubleTree Hotel Charlotte-Gateway Village with its "comfortable" beds "very friendly" and "helpful" staff and "amazing" location.

Check-in time:15:00 Check-out time:12:00
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4
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7
1 room
7
2 guests
Amenities View More
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
y
Free Internet
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
r
Pets Allowed
q
Accessible
Other Amenities
` Business Center
` Restaurant
` Parking
` Air Conditioning
` On-site parking
` alarm clock
` 24-hour security
` Air conditioning individually controlled in room
` Buffet breakfast
` Cable television
` Complimentary in-room coffee or tea
` Conference facilities
` Desk with electrical outlet
` Exercise gym
` Express check-in
` Express check-out
` Fire safety compliant
` Fitness center on-site
` Gift/News stand
` Hairdryer
` Heated guest rooms
` High speed internet access fee
` Interior corridors
` Iron
` Ironing board
` Late check-out available
` Meeting rooms
` Non-smoking
` Non-smoking rooms (generic)
` On-site business center
` On-site business center is staffed
` Outdoor pool
` Parking lot
` Photocopy center
` Pool
` Public area air conditioned
` Remote control television
` Safe deposit box
` Secured parking
` Security
` Telephone jack adaptor available
` Turndown service
` Voice mail
Doubletree Hotel Charlotte-Gateway Village 895 West Trade Street, Charlotte, NC

Doubletree Hotel Charlotte-Gateway Village Guest Reviews

OVERALL AVERAGE SCORE:
EXCELLENT (4.2 out of 5)

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1

Poor - 1.0 out of 5

Cindy, Wilmington, visiting Charlotte Metro Credit Union Amphitheatre Tue, 8 August 2017

Checked in and was told after we checked in that it would cost us $14 to park in the parking garage which wasn't even attached to the hotel. Got to our room to find hair on the bathroom floor, in the tub and on the toilet. Could not use the drawers because there was hair and dirt inside of those and let's not forget the trash that was under the dresser. There were grease marks from somebody's face all over the window and handprints all over the desk. Called the front desk and they met us on the floor above to put us in a new room. Couldn't get the air-conditioning to work in that room; there was trash outside of the room when we got to the room, although the bathroom looked clean; when I picked up the room phone to call the front desk about the air-conditioner, there was ear dirt on the receiver of the phone and lipstick on the mouthpiece of the phone. When we got our bags and went down to the front desk and told him we didn't want the room and we would stay elsewhere - really, truly I am surprised that this is a Hilton hotel. If this is what Hilton Hotels have become I will never stay in one again. I did get a follow up phone call from the manager on duty who told me that they were going through some staff changes and the housekeeping person who was in charge had left to go to another company blah blah blah which has nothing to do with somebody knowing to wipe greasy smudge marks off the window or dirt and lipstick off the phone. Beyond disappointed. Luckily we found another room at the Sheraton which was bigger, cleaner and the same price. The only positive is that they did refund my money but still what a huge hassle.

Liked: Staff was nice.
Disliked: Everything else.

1

Poor - 1.0 out of 5

Celia, West Columbia, visiting AvidXchange Music Factory Mon, 20 June 2016

We arrived about 15 minutes past check in time but was told there were no rooms available. I had reserved a room several weeks in advance. People in line after me were given rooms. When I expressed my discontent at this, I was verbally assaulted by other people in line who shouted racial comments. One man behind me was very irrate and quite threatening to me. The staff just stood there - they did nothing to diffuse the situation or to calm the man down. I still did not get a room for at least an hour. When we did get a room, we found later in the night that one of our beds was broken or way worn out - the mattress was sinking almost down to the floor. It was late and we did not feel up to another showdown over the bed. I definitely will not stay at another Hilton property if I can help it unless there is some effort on their part to soothe the distress added to my weekend trip.

Liked: Our room was nicely appointed - clean.
Disliked: The check in process. The staff. The beds.

4

Very Good - 4.0 out of 5

Brandi, Concord, visiting Charlotte Metro Credit Union Amphitheatre Mon, 15 June 2015

Liked: Friendly staff and very clean. Cab service and staff were awesome. Didn't have to wait around.
Disliked: They didn't have our reservations. Also it is not 0.9 miles to walk. It was about 2 miles, we had to rent a cab.

5

Exceptional - 5.0 out of 5

Mike B, Wilmington, visiting AvidXchange Music Factory Mon, 23 February 2015

Liked: Comfortable and clean. Very nice people at check in.
Disliked: None.

4

Very Good - 4.0 out of 5

Ryan, Pepperell, visiting Spectrum Center Charlotte Fri, 3 January 2014

Was fairly close to the Time Warner Cable Arena, especially for the price (I think, like, $90/night for New Year's Eve). The room was in fine shape, bathroom clean, etc. Check-in staff was helpful. Overall, no real complaints except for the Wi-Fi charge, and not even that is a big deal because I only had my phone and it's in 4G coverage.

Liked: Cheap for the location; refrigerator in room; got a cookie.
Disliked: Have to pay for Wi-Fi.

3

Pleasant - 3.0 out of 5

Samantha, Anderson Sun, 16 June 2013

Liked: Clean rooms.
Disliked: Staff not friendly. No continenal breakfast.

4

Very Good - 4.0 out of 5

Kerry, Woodstock Georgia Mon, 21 November 2011

Liked: The front desk and restaurant staff were wonderful! Location is perfect for dining and other activities.
Disliked: Having to pay for internet and parking

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