Name: DoubleTree by Hilton York
Address: St Maurices Road, York
Telephone: 0745 127 3975

Paid around £270 for 1 night stay not including breakfast. No parking available at hotel and £25 a night for the 14 or so bays. That’s over £300 a night for the hotel. No fridge in the room which was a complimentary upgrade. Another night booked there later in the year, it will be the last. noticed a brand new Premier Inn a few hundred yards away, will use that thereafter.

Liked: It is a nice hotel in a good location.
Disliked: Price of one night stay. Parking charge and no fridge.

Exceptional

Liked: Staff were lovely, the location was great and the beds were comfortable

Good

Liked: Lovely big bed, air conditioning in room, very clean. Lemon water available in reception which was a nice touch in the warm weather
Disliked: Very limited gluten free menu. Oat milk was with gluten free food, had to request soy milk at breakfast but non was available for the room. No water provided in the room either. Many items missing from standard breakfast buffet on first morning, my husband was quite disappointed. Slightly more choice on the second morning

Disappointing

Liked: Ideal central location Very good Breakfast but please invest in a second Coffee Machine
Disliked: Air conditioning on but it was uselessThe room (52) was an ovenI put my phone on charge but it stopped charging with a message saying it would resume charging when temperatures were more acceptable Signs in reception did warn about the heat but a company as big as Hilton really needs to invest more in making sure rooms are comfortable

Very good

See above

Liked: I had a minor accident during my stay. The hotel's first aid response was superb, plus assistance in using the restaurant fort breakfast. Wide range of food at breakfast. The hotel has spacious public areas with comfortable seating. Will definitely book again when visiting York
Disliked: Nothing

Would stay again and recommend...

Liked: Positives: Location was wonderful, walking distance from many tourist spots and beautiful scenery. Bed was big and comfortable. Everything was clean. Staff are very friendly. Does include towels and essentials like a kettle.
Disliked: Improvements: We were happy to find a large fan was in our room however with the heat it was just pushing hot air around, there was an air con in the room but did not work and no remote found. The shelf in the bathroom is slightly broken in our room (222) wasn’t a big deal but meant you couldn’t place anything on it including the hand soap which kept falling off.