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DoubleTree by Hilton York Guest Reviews
Overall Average Score:
Good (3.7 out of 5)
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Luke W, Sheffield, visiting York Barbican Mon, 13 May 2024
Paid around £270 for 1 night stay not including breakfast. No parking available at hotel and £25 a night for the 14 or so bays. That’s over £300 a night for the hotel. No fridge in the room which was a complimentary upgrade. Another night booked there later in the year, it will be the last. noticed a brand new Premier Inn a few hundred yards away, will use that thereafter.
Liked: It is a nice hotel in a good location.
Disliked: Price of one night stay. Parking charge and no fridge.
Anonymous Sat, 5 July 2025
Exceptional
Sharon Sat, 5 July 2025
Great location,hotel didn't meet our...
Liked: Location very good
Disliked: Rooms very dated,in need of renovation,bar area untidyNo fridge in room.Air con very poorNo robes as advertisedWe did upgrade room on booking.
Amanda Thu, 3 July 2025
Exceptional
Liked: Location, beautiful hotel
Disliked: Slamming of doors constantly
Vicky Tue, 1 July 2025
Glad I did not pay...
Liked: Staff were friendly and attentive, cot had no cot sheet and they rectified this straight away, bed was comfortable and location excellent.
Disliked: On first appearance room looked modern and clean, closer inspection the paint work was horrific, looked like my reception class children had done it (especially the cutting in). Bathroom looked like it was mid way through a renovation, toilet roll holder literally hanging off the wall, toilet handle fitted the wrong way, sink taps broken, glass shelf above taps was not secure so literally slid off in your hands when you touched it. 1:30am wake up call from a Royal Mail wagon delivering, 7am wake up call from workers moving the storage boxes outside the room (room 78 ground floor, next to parking spaces). I did advise of these above issues at check out.
Dawn Mon, 30 June 2025
Not what I expected in...
Liked: The location is excellent
Disliked: The room was too warm. The fan could not be moved as it only had 3 legs. The bathroom needed a good dust particularly the towel rack
Gillian Sun, 29 June 2025
Superb
Lisa Sun, 29 June 2025
Great hotel!
Liked: Really nice room, facilities and food. Very clean, staff were lovely and location was great.
Disliked: Air con wasn't very effective and toilet was difficult to flush!
Ian Sun, 29 June 2025
Passable
Ciara Fri, 27 June 2025
Very good
Liked: Location, facilities
Disliked: Room a bit humid
Marcia Thu, 26 June 2025
Neat place but needs updating.
Liked: Loved the location and the staff. Restaurant in the hotel and good pub across the street.
Disliked: The rooms smelled musty and the air conditioning didn’t work in one room.
