DoubleTree by Hilton Hotel Woking

Poor

Very good

Passable

Disappointing

Liked: Location, rooms as expectedHelpful reception team
Disliked: I specifically booked this hotel over another as it had air conditioning but this did not work.

Recommended!

Liked: The staff went out of their way to be helpful. We requested an early check in and were delighted that this could be accommodated. Our room was perfect and we appreciated the little extra touches - welcome cookies; bottomless cool bottled water etc. Would recommend to others.
Disliked: All good thank you.

Exceptional

Much better than anticipated!

Liked: Friendly staff, great breakfast, comfortable bed what more could you want? Also wellLocated to eat out in the evening in Woking and handy for the train station

Superb

Liked: Lovely welcome from staff. Chilled water on a very hot day!

Really poor spoilt by dreadful...

Liked: Room service was meant to be gluten free option but was not and was really ill for the whole night and duration of the stay.
Disliked: Room service was meant to be gluten free option but was not and was really ill for the whole night and duration of the stay.Dont offer GF meals when you cannot provide them. For someone with a serious issue of Coeliac disease, this creates a real challenge. The guest had to travel for six hours the next day, regularly stopping to be ill, and was unable to sleep at the hotel due to sickness, stomach cramps etc.