Exceptional

Central location and clean

Liked: Location and room was a good size and clean..
Disliked: Bed mattress and pillows too soft

Great location, amazing view, friendly...

Good

Exceptional

it was close to where...

Liked: the breakfast was amazing the staff was so friendly and getting to people watch while we ate was great. The coffee was a treat and they made sure there was always a pot on the table. It was a wonderful way to start the day.
Disliked: Check in - the woman who checked us in made a huge error and when we went back to have it fixed the only one who knew what he was doing was not allowed by the others at the desk to fix the issue. It took well over a hour to fix it and never once was there an apology for the error, just blame on everyone but the person to blame for the problem.

Good

Overpriced and underwhelming.

Liked: The bed was very comfortable and the water pressure in the shower was good. The view from the 10th floor was great. The location was very central and close to the ferry which is the reason I booked it. However, I could have stayed in other hotels close by for less than half the price and had the bath and room service I had wanted.
Disliked: Breakfast was not included in the very expensive rate. Was overpriced and the choice was limited. I asked for oats and was served them with cream and a large amount of sugary blueberry compote - that I did not want! I was not asked if I had any dietary issues ( I am lactose intolerant) so could not eat it. Disappointing. I was not greeted in a friendly manner on arrival. I was travelling alone and dressed casually as I had just returned from a whale watching trip. I was looked up and down and made to feel quite uncomfortable! The bathroom did not have a robe, hairdryer or bath. I was very disappointed with this. The room service 'tip' of 19% is already added to the bill, plus and an additional charge for 'delivery to room' - why? Why TWO charges? Also, when the server arrived with my food, I was then presented a bill to sign which ALSO included a line for 'tip'. I did not appreciate being asked for a further tip when the tip had ALREADY been taken from me and added to my bill. Room service is also VERY expensive and overpriced. The room selection is very limited also.

Good

Liked: Most of the staff were very friendly.
Disliked: You advertised as premium bedding and it was not premium bedding, which was very disappointing. We were missing the bathrobes in our suite and someone brought them to us all heaped in a pile with one of the ties missing. The bathrobes and towels felt like they were over starched. 2 Queen Beds 500-sq-foot (46-sq-meter) room, balcony with city views Layout - Bedroom, living room, and sitting area Internet - Free WiFi and wired Internet access Entertainment - LCD television with cable channels Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service Sleep - Premium bedding