Very good location

Liked: The room we stayed was really good. It offers much more than we need but at that time we stayed there we didn´t have so many options because there was an event at the city. The place that the hotel was located was really good. We went to many places and visit different points in the city from there using public transportation.

Exceptional

Superb

Expected better service from a...

Liked: Location and the view
Disliked: The room was not cleaned in our first night when we came back around 4:30 and told the front disk about that and when we came back at 9:00 PM it was still unclean which was very frustrating The front disk guy told that he will waive the valet parking as an apology but when we paid the bill nothing was deducted

Good location and comfortable rooms

Liked: Location is good; just behind the Empress Hotel and a couple of blocks from the museum of British Columbia.
Disliked: It?s a bit pricey. The pub food downstairs was ?just okay.?

Excellent location and fantastic views!!

Liked: The location was excellent!! Everything you need is within walking distance! The view from the room was fantastic!! I would highly recommend this hotel!!
Disliked: Nothing!!

Location and friendly staff

Liked: Excellent Staff who were courteous prompt and friendly.Excellent valet service for a fee was worth every penny.The location is superb -right in the downtown core.Buffet breakfast was included in our price and was excellent-the value, the presentation, the choices, and the gluten-free options.Beds and bedding were great and newly remodeled rooms classy and clean.Room darkening blinds were excellent and the AC controls were easy to use.Only thing on my wish list was a swimming pool. There is one at a neighbouring hotel and it would?ve been a nice option to be able to use that pool in the room stay cost.
Disliked: No pool. Unit was listed as a kitchenette, but there were no dishes, no cutlery and nothing that would have been necessary to use the microwave.When we asked, they delivered dishes and cutlery but my expectation is that they would be part of the room inventory.

Good

Liked: Everything was perfect

Cookies a nice touch but...

Liked: Location was great and service staff was nice. The pub below played great live music
Disliked: There was a water bottle left by the previous person in the living room. There was no cotton buds, no shaver, toothbrush or toothpaste in the toilet that I expected from other Hilton?s