Liked: Awesome staff; great rooms; near everything; free cookies!

Disappointing

Good

Exceptional

Despite the unfriendly staff and...

Liked: The location was perfect, you are near everything, restaurants, mall, metro station, touristic places you can't go wrong with this hotel. Also if you go to Toronto by travelling bus (megabus) it's literally right across the street so no worries about catching your bus on time when you leave. The location is the main reason that makes me consider booking again. Also the room was very clean and comfortable ( awful view but i didn't care! )
Disliked: The staff wasn't very friendly espescially when we arrived. I had a problem with my payment method (which I fixed right away with my bank) the manager wanted to cancel my reservation instead of helping me with a solution. After a lot of back and forth he finally suggested a solution which was so simple, i don't know why he didn't suggest it earlier. They made me feel like I was bothering them, I know it was my problem but it really wasn't done on purpose, It felt degrading. The staff that was there when I left was more frendly. There was no cookies upon arrival either like they mentioned when I booked lol, not that I care but... and also get ready to shower with the coldest water. They told me it was normal because the hotel wasn't very busy, so water wasn't running alot... i'm sorry but I paid to be comfortable and this wasn't. I did not complaint because I am not a very complicated person. Also there was no breakfast at the hotel which would have been nice because i spent alot of money on breakfast alone.

Disappointing

Disliked: Got a room with buffet breakfast. Restaurant was closed so no buffet. Was given a breakfast in a box and was different than what we were told would be in it. Not a great way to start the day when your thinking your actually going to eat.

good, comfortable and just what...

Liked: location was excellent for sick kids.
Disliked: rooms were a little beat up but still very clean

Exceptional

Very good

Exceptional

Liked: great room! loved the gym and everything was very covid friendly.