Liked: Awesome staff; great rooms; near everything; free cookies!

Great location and staff

Liked: Great location, 10 minute walk to shopping, the theatre district and art gallery; 20-25 minute walk to aquarium. Hotel front desk and restaurant staff were very friendly and welcoming. The mattress was very comfortable but pillows a little soft for my taste.
Disliked: Breakfast buffet was good but a bit pricy so next time I would look for a rate that includes breakfast. The room only has one chair so there wasn't really a comfortable place for two people to sit. We visited in November and found the hotel lobbies and room to be overheated. We had to turn on the air conditioning to get a comfortable temperature. A/C was quite noisy.

Good

Very good

Liked: Princess, who checked us in, was very kind and accommodating. We were celebrating a special occasion and she gave us a nice room on a higher floor with a great view.
Disliked: The ice machine on the one floor I tried didn't work. Parking lot is tight space for large vehicles.

Excellent service at a great...

Liked: The location was perfect, especially if you come in on the Greyhound. It's only a minute walk to the hotel. The concierge was very helpful and extremely friendly. The people working in the restaurant were very friendly as were the housekeepers. We were very impressed with the overall service.

Pleasant

Liked: Location
Disliked: Noisy. Broken ice machine. All Pillows too soft.

Toronto was in my bucket...

Liked: The location of the hotel to downtown Toronto wad perfect. You can walk to many locations including museums, restaurants, shopping or sight seeing. The staff was great and very helpful and the hotel and rooms were amazing.

Good

Liked: View
Disliked: Noise, couldn't sleep. Noise from outside and hallway. Bed and pillows uncomfortable. Bill was incorrect, had to call front desk.

Great stay in Toronto!

Liked: Comfortable and centrally located, friendly staff and complimentary water also appreciated! Good use of space and the bed was very comfortable. Nice to have good products available in the bathroom also (shampoo, conditioner etc).
Disliked: I only had a bit of trouble with heating, it was too hot for me and slight adjustments didn't really make a lot of difference so I'd turn it to cool for a little while to assist. Wifi dropped in and out unfortunately.

Exceptional