DoubleTree by Hilton Toronto Downtown Guest Reviews
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|0.4 miles from Toronto centre|
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Thomas, Orlando, visiting Lee's Palace Toronto Mon, 29 May 2017
Liked: Awesome staff; great rooms; near everything; free cookies!
Sanjit Mon, 20 January 2020
Paul Sun, 19 January 2020
Maha Sun, 19 January 2020
Disliked: WiFi was on and off every time I have to reconnect I called front disk but not solving this issue Frequent transaction from my card and every time with charge when I asked them they said don?t worry just hold ,okey why many time with different charges for each transaction ? Cleaning depend on the person Some are excellent some not Complimentary water not coming with room
Nicole Sat, 18 January 2020
Liked: Great location. Walked everywhere. Great service. WiFi cut out a bit in the. Room otherwise a great stay.very accomodating for arriving early to hotel from an international flight.
Claire Fri, 17 January 2020
Disliked: They should have told me there was construction happening directly adjacent to the hotel. Laying rebar at 7am on weekends is very disruptive. Pantages Hotel was professional enough to inform me they were renovating and I will stay there in the future. When we were checking out, I informed the front desk that they should have made us aware of the construction. Their response was that they had been getting many complaints from guests if their room was facing the construction and we should have been given a room on the other side of the hotel. He couldn't understand why we weren't as there were rooms available. 100% unacceptable!
Lisa Thu, 16 January 2020
Connie Thu, 16 January 2020
Teresa Mon, 13 January 2020
Liked: The staff were amazing! So very very helpful...from a pre-trip phone call to address some concerns to the staff who checked us in to the awesome concierge Jing who went out of his way each time we asked him a question. While the hotel shows some wear and tear, the Rooms were very clean. The beds were very comfortable, good pillows and lovely duvets.
Jamie Sun, 12 January 2020
Ibrahim Sun, 12 January 2020
Comfortable but not exceptional
Liked: Offering of towel to wipe rain water at reception
Disliked: Asking payment for coffee in lobby