DoubleTree by Hilton Toronto Downtown Guest Reviews
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Write a review
Otis, Toronto, visiting Scotiabank Arena Mon, 10 April 2023
Horrible service wait and rooms/beds of a budget motel quality; I guess that's what Doubletree is now. They offered no comp despite extensive wait that caused us to miss our dinner reservations. Will never consider staying at a Doubletree again.
Liked: Location.
Disliked: Service (Vegas type lineup to check-in) and rooms are extremely tired; bed mattresses were horrible (sunken and lumpy). And rooms were small for the price.
Thomas, Orlando, visiting Lee's Palace Toronto
Liked: Awesome staff; great rooms; near everything; free cookies!
Wafa Wed, 16 July 2025
Exceptional
Seamus Tue, 15 July 2025
Very good
Liked: Clean, staff very pleasant and professional. Location.
Disliked: A coffee shop would be ideal.
Shah Tue, 15 July 2025
Very good
Maggie Mon, 14 July 2025
Exceptional
Lifang Mon, 14 July 2025
Exceptional
Butler Mon, 14 July 2025
Staff was amazing and attentive
Liked: Location
Disliked: Key card for elevator was a pain and we weren’t told about it at the desk but completely understand why
Paaras Mon, 14 July 2025
Very good
Liked: Warm staff. Good facilities
Disliked: Breakfast was below average. The eggs were coldThe room was a little tight for 3 people with large bags
Christina Mon, 14 July 2025
Good location, great customer service
Liked: Very clean . Staff very helpful and kind . Parking garage was expensive and full most of the time. Breakfast buffet was over priced . Waiter at the buffet was very nice
Disliked: Over priced parking garage and breakfast buffet over priced
Allison Sun, 13 July 2025
Staff very friendly and accommodating.
Liked: Location was very convenient to downtown amenities. Very clean and maintained hotel. Accommodated our early check in at 11:00 in the morning and on a busy concert weekend, let us have a 12:00 pm check out. Even when we checked out and they held our bags until our flight later in the evening, when we returned to the hotel after our afternoon activities, they offered us a guest shower, water and warm cookies and had arranged a taxi to the airport. Service was exceptional.
Disliked: Liked everything
Tom Sun, 13 July 2025
Fantastic
Liked: The property is very clean and the staff is so welcoming and professional. The location is super convenient and was central to everything I wanted to do on my trip.
Disliked: I don’t have any cons really.