Liked: Awesome staff; great rooms; near everything; free cookies!

Good

Covid 19

Liked: We stayed here just as everything was closing down due to the virus,we changed our flight so we could fly home early,we told the girl(sorry did not get her name)at the desk that we were checking out early and she refunded the nights we were losing,she said it was a goodwill gesture considering the exceptional circumstances. We were completely blown away by this gesture as she did not need to do this. Will definitely use the Hilton again,hopefully we will travel to Canada once this has all passed and experience the holiday we should have had. This hotel is very central for everything,room was very comfortable and the restaurant downstairs did a great vegan breakfast x

Hoped for easier check in

Liked: The room was clean
Disliked: The hassle at front desk with paying for a gifted room and confusion over the use of a debit visa.

Super comfortable! Convenient location from...

Liked: Bed was extremely comfortable. Restaurant menu choices were adequate. Very convenient location, a short Uber drive from Union Station. Staff was very welcoming. Plenty of snacks and food in the lobby were available at any time of day, which was great at the time of my stay when the city was on lockdown.
Disliked: The price was very high.

Good

Exceptional

Liked: Location was excellent
Disliked: N/A

Lovely, good quality and friendly...

Liked: Much cleaner and better quality than I expected. Lovely large room, really friendly welcoming staff thank you!
Disliked: I had to leave early because of corona virus (had to get back to the UK) and therefore cutting my trip short. I asked if there was anything especially under extenuating circumstances that I could have some money back on the nights I wasn?t using. But the lady was very blunt in saying no.

Superb

Met my expectations would stay...

Liked: Friendly staff Comfy room