DoubleTree by Hilton Toronto Airport

Very good

Liked: Lovedmy meal at turtleJack's restaurant server Sue was excellent. The food was delicious had, a nice relaxing time in the hot tub and pool beforehand the TV never works properly in the room. Second time that's happened

Very good

Very good

Superb

Liked: Easy airport shuttle
Disliked: Breakfast not included

Passable

Liked: the window can’t open and the air condition can’t cool,it’s too hot

Good

Liked: Frequent shuttle to airport.
Disliked: Shuttle vehicle, old and dirty. TV did not work. Low water pressure for the shower. Breakfast is not included. Low value for the money.

Mostly enjoyable.

Liked: I liked the location. I enjoyed the pool and hot tub. Staff was very helpful.
Disliked: When I left I was basically called a liar from front desk staff. When I arrived I stated I had two cars for parking during my stay. The other car only stayed for the one night and I asked about not being charged for the two nights. Was questioned about why didn’t I tell staff when the other car left. Said I figured I’d say something upon checkout. While I was only charged the one night for parking it wasn’t without being told I could be lying. Not too impressed with that statement.

Very good

Liked: 24 hrs check in critical for late arrival at airport. On site restaurant with real food for breakfast. Attractive, well designed room and comfortable bed. Good sound proofing.
Disliked: Bathroom shower door handles loose, no room safe, no overnight room service. TV and room telephone did not operate as documented. Since it was very late and I was already unpacked and in pajamas, I gave up because I could not contact front desk. Tricks for using these devices were disclosed when I stopped at front desk in the morning en route to breakfast. I was not offered a discount despite the fact that I could not use these services during my stay.

Bad