Amazing value for the quality of my stay. The staff were friendly, the hotel is modern and clean. The bed was so comfortable. The breakfast was great. I had a very restful stay, although the air conditioning unit started to rattle at 5am. Despite this, I would stay again.

Liked: The bed was so comfortable. The breakfast was great.
Disliked: The noisy air conditioning/radiator at 5am.

Have stayed in Best Western hotels before, but this one did not come up to standard.

Liked: Nice friendly staff - they did try to help resolve things.
Disliked: Cooling system in room did not work. Room temperature was stuck at 26 degrees day and night. On the 3rd floor but you could still smell smoke from people smoking outside.

Could not find any faults at all. Staff were friendly; everything we could possibly need in the room was catered for. Would definitely visit again. Thank you.

Good hotel - good value...

Liked: I stay here at least once a week. Good size room. Always clean. Love the Chicken Al Makanah !
Disliked: I have marked down facilities however this is due to COVID restrictions and not anyone's fault at the hotel. One bug bear I have is how no one ever cleans the brass door plates in the corridors. Makes the corridor look old and shabby. A little time spent cleaning these once a week would make a huge difference. I also stay at the Double Tree Nottingham who has a better menu with better presented food. The car park is a bit of a walk away. The room service phone quite often rings out because the receptionist is dealing with another guest. At busy times there should be an additional person on duty to take calls.

Very good

Liked: Room layout. Friendly professional staff.
Disliked: Cleaning standard in shower room / toilet.

Very impressed

Liked: We had to travel for work and due to myself and my wife both being Directors of G-Tech Environmental we had to travel as a family which meant bringing the kids. Although we had to provide evidence of the meeting which I commend any establishment doing and the fact we arrived late the staff were amazing.
Disliked: No hot chocolate for the kids

Superb

Nice

Liked: Friendly staff. Hotel very clean, neat and tidy. Good location in Stoke.
Disliked: Main light in room or light over table. Breakfast bags could have had a hot option every day. Room service menu could have had a couple more items added. Car park ground not suitable for suitcases and also quite far from main reception.

Great service and facilities despite...

Liked: Very friendly staff, pleasant location, Outstanding rooms and services despite the COVID-19 pandemic.
Disliked: Only one complaint, in my room I could hear what can only be described as a generator sound kicking in every 10mins or so. It only lasted a few minutes but it was enough to disturb my sleep through out my stay.

Superb

Exceptional

Exceptional