Amazing value for the quality of my stay. The staff were friendly, the hotel is modern and clean. The bed was so comfortable. The breakfast was great. I had a very restful stay, although the air conditioning unit started to rattle at 5am. Despite this, I would stay again.

Liked: The bed was so comfortable. The breakfast was great.
Disliked: The noisy air conditioning/radiator at 5am.

Have stayed in Best Western hotels before, but this one did not come up to standard.

Liked: Nice friendly staff - they did try to help resolve things.
Disliked: Cooling system in room did not work. Room temperature was stuck at 26 degrees day and night. On the 3rd floor but you could still smell smoke from people smoking outside.

Could not find any faults at all. Staff were friendly; everything we could possibly need in the room was catered for. Would definitely visit again. Thank you.

Good

Disliked: We were on the second floor, going to and from our room we could smell cigarette smoke.We ordered cocktails, neither of which the bar staff were able to make. We tried ordering 2 different ones but couldn’t have those either. Ended up with a glass of wine! Ordered desert with custard and it came with ice cream.

Apart from the issues highlighted...

Liked: Good location friendly atmosphere
Disliked: A little disappointed on arrival as no one on reception and two families stood around waiting for 5 minutes.To add to the disappointment there were two members of senior staff stood in front of reception chatting to another lady.not one of them acknowledge us and we had to ask them to get someone to come to reception..it does not install much confidence that the staff put customers first.Also room service food was not great.my wife’s sandwich was on stale white bread.the chips were not hot just aired and someone had put salt on already when my wife never has salt.

Exceptional

Liked: Standard of interior design was among best ever stayed in.

Pleasant

Overpriced for a dated feel

Liked: Staff were very friendly
Disliked: The bathroom was smallThe room felt datedAnd the hotel picture advertised wasn't the hotel we stayed inI wouldn't have paid the price I did know this

Superb

Superb

Very good

A very nice Hotel -...

Liked: We stayed here when we visited Alton Towers. Family room was very nice and comfy. No noise - didn't hear any of the other guests. Had food and drinks in the evening and everything was spot on. Staff friendly and chatty. Breakfast was really nice as well. Will use the hotel again.
Disliked: Nothing - everything was spot on!