DoubleTree by Hilton Stoke-on-Trent United Kingdom

Amazing value for the quality of my stay. The staff were friendly, the hotel is modern and clean. The bed was so comfortable. The breakfast was great. I had a very restful stay, although the air conditioning unit started to rattle at 5am. Despite this, I would stay again.

Liked: The bed was so comfortable. The breakfast was great.
Disliked: The noisy air conditioning/radiator at 5am.

Have stayed in Best Western hotels before, but this one did not come up to standard.

Liked: Nice friendly staff - they did try to help resolve things.
Disliked: Cooling system in room did not work. Room temperature was stuck at 26 degrees day and night. On the 3rd floor but you could still smell smoke from people smoking outside.

Could not find any faults at all. Staff were friendly; everything we could possibly need in the room was catered for. Would definitely visit again. Thank you.

Enjoyable, but glad only staying...

Liked: Location good.Food OK, hot food on cold plates.
Disliked: Being partially sighted the lighting especially in the room was not good. The tea station was found in well lit cupboard but had to be moved to another area to enable kettle to be plugged in a nd this area did not have lighting. Only 1 chair in the room. Beds rather high for seniors. Also doors very heavy to open.

Exceptional

Exceptional

Good

Parking ideal but stairs with...

Liked: The room was comfortable and parking was very convenient.
Disliked: There was a lift but still needed to walk up a carpeted flight of stairs with a heavy suitcase. Not ideal. Breakfast was okay.

Very good

Very good

Poor

Exceptional

Liked: The rooms were clean well fitted with comfy beds
Disliked: Due to the heat the rooms were a bit stuffy even though fans were supplied