Name: DoubleTree by Hilton Stoke-on-Trent United Kingdom
Address: Etruria Hall Festival Way Etruria, Stoke On Trent
Telephone: 0800 031 8416
Rating: 4.25

Amazing value for the quality of my stay. The staff were friendly, the hotel is modern and clean. The bed was so comfortable. The breakfast was great. I had a very restful stay, although the air conditioning unit started to rattle at 5am. Despite this, I would stay again.

Liked: The bed was so comfortable. The breakfast was great.
Disliked: The noisy air conditioning/radiator at 5am.

Have stayed in Best Western hotels before, but this one did not come up to standard.

Liked: Nice friendly staff - they did try to help resolve things.
Disliked: Cooling system in room did not work. Room temperature was stuck at 26 degrees day and night. On the 3rd floor but you could still smell smoke from people smoking outside.

Could not find any faults at all. Staff were friendly; everything we could possibly need in the room was catered for. Would definitely visit again. Thank you.

Bad

Liked: Exceptionally clean.
Disliked: Old photos of hotel is not what tou get!! That building is not the hotel Very misleading. Rooms are in horrifically hot!!! Stuffy and uncomfortable. No air conm rooms have 2 fans each which you have to sleep with them on so noisy. Also no security and fights breaking out from private parties. Pool no longer has jacuzzi Go to hilton garden inn up the road instead

Good location, friendly staff, spacious...

Liked: Location to my destination. Large, room was spacious.
Disliked: I had to walk up a set of stairs after I took the lift to get to my floor (my room was 118). I have a blue badge, so this was a challenge. No a/c in the rooms. This needs updating… so didn’t have a good night as needed to close windows as we were at the front of the hotel and it was noisy outside.

Superb

It totally spoiled our whole...

Liked: Its location
Disliked: The heat in the room was ridiculous. There was no air con and the temp in the room went well about 30. This prevented us from sleeping most of the night. The weather outside was just of average temp and no where near hot