DoubleTree by Hilton St. Anne's Manor

generally good, happy enough. Nice...

Liked: Good in general
Disliked: Receptionist on departure was extremely miserable, we were lucky that she was kind enough to serve us.Maybe she was just having a bad day.

Not as expected and disappointed...

Liked: Location suited our needs for this particular trip.
Disliked: Poor upkeep of grounds. Cleaning trolley permanently outside the room in the corridor. Restaurant staff made us help ourselves to cutlery and set our own tables because we had a dog and needed to sit in a different room. Everything seemed too much trouble for all the staff. Not welcoming, more suited to business travellers. Paid upfront and paid the balance on leaving. Very expensive for dog and restrictive on what we could do. On returning home found that I have been charged again and have been on the phone for over 15 minutes trying to get through to query why they have charged my card again when I have a paid invoice receipt hard copy and in my email box. Not the standard you would associate with Hilton

Was attending a party nearby...

Like sleeping in an oven!

Liked: The grounds and location
Disliked: We stayed in a king deluxe room, the hotel has very few rooms with working air con, if I’d known this we wouldn’t have stayed there. It was like being in an oven, we brought a fan with us & were given another fan by reception staff but there are no plugs near the bed & so the fans didn’t cool us down when trying to sleep. We had our dog with us who couldn’t settle. I can honestly say I’ve never been so hot & I didn’t expect this in a room costing £200+ per night. We barely got a couple of hours sleep. When we arrived a family were changing their room to a ground floor double so I knew instantly there was a problem with the heat. The staff tried to help but the hotel was busy & the air con rooms were already occupied. I won’t be staying there again

Passable

Liked: All was alright
Disliked: It was too hot in the room and the AC wasn’t working Requested for a fan still we didn’t sleep through the night Couldn’t open the window wide enough to let the room cool

Nice but could've been cleaner

Liked: Staff were excellent, even cleaning staff.
Disliked: The toilet wasn't very clean both in the room and communal areas

Bad

Good

Liked: Location and grounds.
Disliked: Staff was not as helpful as usual. Couple very hot days. Staff not really prepared for that.

Very good

Liked: Location was wonderful. Tennis courts, pool grounds fantastic.
Disliked: No A/C. WOW. I did not think that was a possibility...for a hotel w/o air conditioning.