lovely stay in a clean...

Liked: the property was clean and felt luxurious. We had a room on the ground floor which was helpful with little children, and they loved that the room was opposite a window the the pool. our room also opened out directly into a courtyard garden which was lovely in the nice weather. The staff were patient and attentive, which was great as we were staying there for our wedding and things got a bit chaotic at times! breakfast was mostly great although they could do with an extra coffee machine (it often broke down and always had a queue). we loved using the pool, gym and lovely garden, where we could play with the kids and spot deer.
Disliked: I thought it was great!

Superb

Exceptional

Poor

Liked: Slept sound in the single bed.
Disliked: Taking into account Royal Ascot was on the taxis were over priced and in my opinion a shuttle service should have been put on for the hotel guests. On one of the hottest days of the week there was no air conditioning in the room; was not notified of it and no fan present. The window only opened a crack so had to make a complaint so received a small fan. At dinner ordered a rib steak and lamb chops which were fatty. The sweet potato fries had to be redordered instead of the chips so main course ruined hence no desert ordered.

Very poor

Disliked: The hotel was dirty and understaffed.

Room fine - eat elsewhere!

Liked: Room was clean and tidy.
Disliked: Food was very below par. The on site restaurant was very slow with multiple people complaining on one evening and the breakfast, whilst plenty of choices, was not very good. The hot choice in particular was below standard with cold baked beans, grey scrambled eggs and over-cooked hash browns.

very very disappointing

Liked: location & Setting
Disliked: poor service, leisure closed on 1st day, no towels in room, nobody answered from reception or room service ever, toilet constantly flushed, asked for sewing kit & nothing arrived, breakfast - Eggs fit for the tennis court, coffee machine broken, no glasses for juice even when asked!!! etc etc etc

Super stay

Liked: No complaints at all. Excellent value for money, lovely staff, great rooms, good food, super location!
Disliked: The veggie sausages were really bad, sorry haha but that was it, everything else was lovely!

Good

Liked: Nice clean hotel, comfortable too set in nice location
Disliked: S Breakfast was cold !No greeting to be seated, and had to go searching for tea spoons and condiments.Booked it partly cos it had a swimming pool, only to be told it was closed cos of a fault