Very friendly and courteous staff. The one negative was we couldn't get into our room until after 5:00, but I would definitely stay there again!

Liked: Friendly staff and comfortable room.
Disliked: Not being able to get into our room until after 5:00.

There’s a disappointing amount of...

Liked: The decor was lovely, and the person who checked us in was very kind.
Disliked: When we first arrived, we were informed that the ADA accessible room we requested was unavailable, and no free standing shower chair was available to help make the regular room accessible. We were essentially told to contact Booking.com about it and that we could either take a normal room or go to another hotel and pay for our stay there as well, as our reservation was non-refundable. We took the normal room, and while the room had nice decor, the bed was hard as a rock and the pillows had zero support. The way the hotel is designed, the middle of it is hollow from the lobby up to the top floor. This means that if there is any sort of activity in the lobby, all rooms can hear it. The weekend we stayed, activity was high until 11pm, as I believe a kids soccer team was staying and there was a wedding reception being held there, so there was lots of activity. This didn’t affect our stay, but may bother others. The “free” breakfast is an add-on you pay for when you book. The food was delicious, but pretty clearly store bought pastries and frozen sausage and microwave bacon. By the end of our 2 night trip, between not having the accommodations I require and the terrible bed, I was barely able to move from pain. I was willing to let the whole thing go and chalk it up to a fluke and a streak of bad luck, but I did reach out to Booking.com who reached out to the property on my behalf. They claim the hotel was unwilling to budge on any sort of arrangement, but Booking.com was able to comp a portion of our stay anyway. Overall, I am pretty disappointed in my experience, as this is not what I’ve come to expect from Hilton hotels, and feel I may have been better off staying at a Best Western on this stay.

I had no idea rooms...

Liked: Smelled lovely
Disliked: No mini fridge??

Exceptional

Exceptional

Exceptional

Not too thrilled with our...

Liked: Hotel was clean. Only able to get up in elevator only by scannig our room key first was a good security feature. Only able to get to our room thru a security door once up on our floor was a good security feature.
Disliked: Walls so thin I heard people in next room talking and coughing. Unable to hook up Xbox to the TV for my child. Center of building open to all the different floors was scary, especially with children. No balconies in whole building as I thought when booking this hotel. Room service difficult to order, scanning qr code taking us to restaurant's website only to order either as a take out order or delivery order--no "room service" really available. Bathroom sink squeeled when turned on. Toilet did not flush right, toilet paper always remained. No microwave or mini fridge in room like I thought it said there was when booking this stay.

Pleasant

Liked: The warm complimentary cookie was a great touch! The staff was pleasant upon arrival and at check out. I utilized the gym while staying and it had a nice variety of equipment.
Disliked: There were things that were not in my room like shampoo, body wash, and laundry bags upon arrival. There was also a napkin or tissue of some sort shoved in the ceiling tile in the bathroom right above the sink.

Liked: Restaurant being able to eat there and not have to find a place. Food was good
Disliked: No