DoubleTree by Hilton Spokane City Center, Spokane

We came to the Doubletree by Hilton to watch a concert at the next-door arts center. The beds are the best and when you check in you get this awesome freshly-baked chocolate chip cookie. Nice. For this being labeled Doubletree by Hilton I was a surprised at the lack of amenities that are not provided. Really, no microwave or refrigerator? No place to put my left overs from Spencers, their in-house fine dining restaurant. Not only that but when we called a local food establishment to have food delivered we were told they cannot deliver to Hilton. Not sure if this is a industry standard or not.

Liked: Fantastic beds. Superb fresh-made cookies upon arrival. Great location.
Disliked: No microwave and no refrigerator.

Froze all night at a...

Liked: The valet staff was friendly
Disliked: The heater in our room was broken. It was in the low 60s in the room in December. Our 6 month old baby was bundled up in winter gear. When I called down they said they had replaced heaters across the hotel and that they were having trouble with all of them. They offered to move us to another room but with no guarantee the heater in a new room would work. Plus we had paid extra for the king room with a view and wasn?t practical to move our family at 3 am. There was debris in the corner from the work they had done replacing the heater so clearly no one checked to see if it worked or even clean up after. I had much higher expectations of this hotel because of other DoubleTrees I?ve stayed in. I could have overlooked the dated and ugly furnishing with mismatched chair and ottoman and 80s brown everything, awkward front lobby, $30 parking (where the car was left outside, not in garage) and $12 WiFi, but this was a terrible stay, especially for what we paid. The hotel management should have ensured the heaters were working in rooms (especially when they knew they had a problem!) before putting guests in them in the middle of the winter.

Very good

Good

Liked: Very convenient to downtown, restaurants, event center
Disliked: They charge $20/night for unsecured parking. Charge $8/ day for wi-fi, no. Reakfast

Good

Liked: The cookies and the staff all just Awsome.
Disliked: The pillows to soft not enough support.

Passable

Very good

good staff, warm and cozy,...

Liked: good customer service, pretty comfortable, good location, good parking garage, good cookies,
Disliked: no garbage sack in the bathroom garbage can, candy wrappers next to night stand, cheap toilet paper, failed to grab my breakfast flyer off of my door handle, snack room had a poor selection and it wasn't very stocked.