We came to the Doubletree by Hilton to watch a concert at the next-door arts center. The beds are the best and when you check in you get this awesome freshly-baked chocolate chip cookie. Nice. For this being labeled Doubletree by Hilton I was a surprised at the lack of amenities that are not provided. Really, no microwave or refrigerator? No place to put my left overs from Spencers, their in-house fine dining restaurant. Not only that but when we called a local food establishment to have food delivered we were told they cannot deliver to Hilton. Not sure if this is a industry standard or not.

Liked: Fantastic beds. Superb fresh-made cookies upon arrival. Great location.
Disliked: No microwave and no refrigerator.

Embarrassing. Credit card hassle. Your...

Disliked: The reservation made through Booking.com was not acknowledged by the hotel. I had to start from scratch with the hotel. And then both charges end up on my VISA. Your reservation system sucks. Oh, that is THEIR problem. No it is YOUR problem because I will let everyone I know your reservation system SUCKS!!! Thanks for nothing!

Exceptional

Okay

Disliked: no free wifi....really? Who does that now a days??

I will come back when...

Liked: Chris with the shuttle service went the extra mile to take care of us. He had a great attitude. We were here to see an eye surgeon and he drove us to the appointment (a mile from hotel) and then picked us up and took us to airport. Also the Six Onion Soup was exceptional as was the room service.
Disliked: The crabby check in gentleman. He was no help at all. Also the bathroom tub was not clean and the shampoo and lotion very skimpy. Loved the Riverview from the 15th floor but room needs remodeling. The TV remote was low in batteries we didn?t complain but staff should test that when cleaning

Exceptional

Liked: Everything
Disliked: Nothing bad

Good

Great place in the heart...

Liked: The pillows we're very comfortableTV channels were easy to findFood was really good in the restaurant
Disliked: The heater is loud when going on and off throughout the nightAlso, the shower head was very low

Okay

Liked: The had a great location downtown but there were also many other hotels in the area.
Disliked: When I went to check in (after the check-in time) the hotel concierge rudely told me my room wasn't ready yet. He tried to up-sell us to a room that was ready. He then found a room in our price range that was ready. Parking was an additional $18. Internet was $15 a day. Breakfast was also another $15 a day. The hotel itself was fine but there were so many others in the immediate area that weren't trying to charge for every additional amenity. The staff was rude when we checked in and when we called to ask about local restaurants they would only tell us about the restaurant on site.

Liked: The location is great.
Disliked: Our room was not made up at 4 pm when we returned after being gone all day.