DoubleTree by Hilton South Charlotte Tyvola

Exceptional

Liked: Location
Disliked: Pay to park Parking in a parking lot should not be an additional fee.just because you can charge doesn’t mean you should charge

Very pleasant

Liked: The hotel was in a great location
Disliked: Not enough parking space and parking lot a little to dark for my liking at night

Good service

Liked: Location atmosfere
Disliked: Paying for parking

I have no idea how...

Liked: Absolutely nothing. It is in total need of updating and renovations
Disliked: One of my two rooms had a front door that wouldn’t close. I found that it had previously been repaired with a line of screws that now allow the door to sag again.

Exceptional

It was ok.

Liked: The staff was very friendly.
Disliked: The room wasn't clean enough. Pillowcase was dirty. Bathroom floor was dirty.

Exceptional

It was a nice experience...

Liked: The view and the room
Disliked: N/a

Brief

Liked: Clean nice beds. Wonderful shower.
Disliked: Evening 9 pm desk staff told us there was no airport shuttle until 7 am. I showed her the email stating otherwise. She said it was wrong. We spent $52 on a 5 am uber. Next morning the desk staff told us the shuttle was almost ready at 4:45 am to airport. We couldn’t cancel uber. The only reason we choose that hotel was based on 24 hour shuttle service. The young lady on the Saturday night desk service should be retrained in hospitality. Not impressed by her performance. Wish I had taken her name to add to this review.