DoubleTree By Hilton Sheffield Park

Pleasant

Liked: The staff at hotel reception and the treatment rooms. I had a salt body scrub in the treatment rooms and my partner had a massage which was very, very good.
Disliked: The noise. Dogs left in bedrooms to bark all night. The hotel seems to be being used as short term accommodation for social services? Lots of areas are very tired. Outstanding maintenance. Equipment not working in the spa…. Hot tub. Tiles missing in the pool.

good

Liked: breakfast
Disliked: my room next to the lift.... again

Terrible

Disliked: We arrived and there was no one on reception for 20 minutes. We then got our room key and the air conditioning did not work. It was 29 degrees on 12/07/2025. I reported it to reception and they advised they would send someone up to look at it, it was not fixable. I asked if we could move rooms and they advised us there wasn’t another room. My friend had the same issue in his room and they were able to give him another room. I was not happy with this because my friend is famous and it felt like it was very unfair that he had the privilege even though I reported it first. The manager Emily apologised for this and said they would refund us 50% but I have to contact booking.com first. Please can this be looked into as I was very disappointed with our stay.

Very comfortable and cool room...

Liked: Room was well equipped, clean and air- conditioning worked well ( having not worked in the first room we were allocated - but we were moved without any problem).
Disliked: Restaurant arrangements were not clear and bar was did not seem to be available on the Saturday evening as a boxing tournament was taking place. Information in room gave instructions for requesting food and drinks as room service, but no information on food or drinks menu available.

Very good

Superb

Liked: room

Pleasant

Exceptional

Exceptional